AddressJob Title: Client Services Coordinator
Company: Star Group
Location: Suite 2/45 Gilbert Park Dr, Knoxfield VIC 3180
Job Overview:
We are looking for a talented and dedicated individual to join our team as a Client Services Coordinator. The main goal of this position is to ensure client satisfaction and maintain strong relationships with our clients.
Job Responsibilities:
1. Manage and oversee all client service operations.
2. Handle clients inquiries and troubleshoot any issues related to the services provided.
3. Act as a liaison between clients and the department, ensuring clear communication and timely resolution of issues.
4. Maintain client records and update them as necessary.
5. Coordinate with the sales and marketing team to implement client service strategies.
6. Maintain a professional and positive demeanor at all times when interacting with clients.
7. Assess the needs of clients and provide feedback to the appropriate department.
8. Develop and implement client service policies and procedures.
9. Create reports and presentations on the status of client accounts.
Required Qualifications:
1. A Bachelor’s degree in business administration or a related field.
2. Minimum of two years of experience in a client-facing role.
3. Exceptional interpersonal and communication skills.
4. Strong problem-solving abilities and attention to detail.
5. Excellent computer skills, including proficiency in MS Office Suite.
6. Experience using Customer Relationship Management (CRM) software.
7. Highly organized and proficient at managing multiple tasks simultaneously.
8. Ability to work well under pressure without compromising on service quality.
9. Outstanding time-management skills and the ability to prioritize tasks effectively.
At Star Group, we value integrity, exceptional customer service and teamwork. If you are a self-starter with a passion to excel, we would like to hear from you.
Star Group is an equal opportunity employer, and we encourage applications from individuals of all backgrounds, regardless of race, gender, religion, or disability status.
