AddressClient Services Executive (APAC)
- Call Centre & Customer Service
- Customer Service
- Sydney
- Permanent / Full Time
1/2/2024
Dive into an electrifying journey with Ansarada's Customer Service Team - a powerhouse of potential that fuels the future of tech. This incredible opportunity arises from the soaring achievements of our team, creating an opening that's filled with possibilities.
Join a high-performance and fun team, making an impact on our clients whilst skyrocketing your career with one of the fastest-growing start-up companies. Your ambitions in the tech realm will not only flourish but also be celebrated and amplified here.
What's the job about?
We start with the experience we want customers to have. We care about them, and we exist to nurture their business potential. We believe we're all in this together and that collaboration and teamwork will lead to great outcomes.
Our Client Success team is fundamental in delivering a superb product experience for our customers, providing them with the expertise, technology and guidance they need to transform their business, realise their value and own their future.
As a Client Services Executive, you will support our APAC customers who are using our cloud-based software products to maximise the use of our platform, making sure that all features and benefits are fully utilised. Our people are purpose-driven! We act as a force for growth and a force for good. We call this good growth.
Some of the key activities for this role are:
- Elevate customer service standards to redefine excellence in every interaction.
- Enable customer empowerment through personalised onboarding, guidance, education, and training on the Ansarada platforms.
- Proactively addressing customer technical inquiries and challenges, serving as a trusted advisor on Ansarada's suite of products.
- Strategically identify opportunities for customer expansion and capitalise on upselling opportunities to drive revenue growth.
- Identify remarkable customer stories that can be used throughout the broader business.
- Providing closed-loop feedback between product, sales, and marketing teams to ensure continuous process optimisation.
We would love to hear from you if you:
- are energetic, driven and want to grow and develop your career in the tech industry.
- have a proven track record of thriving in customer-centric roles, where every interaction was an opportunity to make a meaningful impact.
- approach challenges with a sense of excitement and curiosity, viewing obstacles as opportunities to pioneer innovative solutions and streamline processes.
- possess a natural curiosity and an outgoing nature, fuelled by a genuine interest in connecting with people and their stories.
- demonstrate proficiency in navigating various digital platforms, tools, and systems. (MS Suite, Slack, Teams, Jira, CRMs, Mac environment)
- are adaptable and agile in the face of rapid technological changes, readily incorporating new information and techniques into workflows.
- communicate with clarity and empathy, building rapport and trust through engaging conversations and active listening.
- can work a roster of shifts ranging between 8:00 am and 7:00 pm Mon - Fri and rotating weekend shifts.
Who's Ansarada?
We're proud to be Great Place to Work certified! Also, to be recognised as one of Australia's Best Places to Work for Women and of course in Technology! Come work with us and experience a workplace culture that values and supports all employees.
We're the software the Pros in business use to protect and grow!
We're a SaaS platform that companies, advisors and governments rely on for securely managing critical information, workflow and collaboration in high-stakes processes like deals, risk, compliance, board governance and procurement. We're the software relied upon by business pros in over 180 countries.
Our mission is to raise and protect every company's potential by engineering powerful but simple software that gives our customers confidence in every business decision. We only achieve this through our world-class teams who are based in the main hubs across Sydney, Ho Chi Minh, Chicago, Amsterdam and London.
We care about the customer, and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.
What's in it for you?
- We are a Great Place to Work certified company (for 13 years in a row!!) which means we have an awesome work culture and are committed to providing the best possible experience for our employees
- Be part of something bigger! We live our 'Care' value in everything we do, from our commitment to 1% profit Adara pledge to help others.
- Join our Certified Maxwell Leadership Program, get a Kindle with an allocated budget to buy books and time to read + many more opportunities to learn and grow
- State-of-the-art offices with barista coffee machine, gym, beer on tap, unlimited snacks, pool table and swings!
- Subsidised health insurance and generous paid leave entitlements, including parental, birthday, community and anniversary leave
- A generous stock ownership scheme
- Flexible work environment (hybrid model), open-door policy and a casual environment
- Many other great compensation and employee benefits
Take a virtual tour of our office and meet the team:
https://team.ansarada.com/
Find out why we are a great place to work:
https://greatplacetowork.com.au/certified-companies/#certified-companies-list/view-company-details/648bd0c8e3d1d50028933043/
Check out our candidate newsletter:
http://createsend.com/t/t-743FE8966BED59B22540EF23F30FEDED
Hear from the Women of Ansarada:
https://www.youtube.com/watch?v=Vv2QPPxu57c
At Ansarada we're committed to our purpose of being a greater force for good and a force for growth. Belonging means respecting, celebrating, understanding and valuing each person's unique strengths, experience, background, and perspectives in the workplace. We strive to be a great place to work for all people, where people can be their true selves, enabling them to reach their full potential.
We welcome any questions or specific requirements you may have regarding this opportunity. Please don't hesitate to reach out to our talent acquisition team at talent@ansarada.com and let us know if we can accommodate any specific needs that you may have as we are committed to supporting you throughout your application process.
"We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant"
