AddressAre you a strong leader looking for your next exciting move? Here at Findex we are currently looking for someone to join our collaborative Operations team as a Client Services Lead. This role is flexible on location within Australia given our geographically disperse team.
The Client Services Lead holds a pivotal position within the organisation, reporting directly to the Head of Operations. Responsible for executing the Client Services strategy across all divisions, this role plays a central part in advancing Findex’s broader organisational strategy. By ensuring the provision of top-tier financial services and supervising the support team, the Client Services Lead drives the delivery of excellence.
What will your typical week look like?
- Spearhead the development and execution of a pioneering Client Services workforce planning strategy ensuring seamless alignment with our overarching Operating Model transformation
- Assist the Operational Efficiency portfolio and Project Management Office in implementation transformative change across Wealth Accounting Client Services, with the objective to achieve consistency across our ways of working
- Provide proactive leadership and guidance to team members through consistent coaching, constructive feedback, and targeted development and training initiatives, while focusing on leading through change
- Collaborate closely with the Head of Operations to continuously enhance staff optimisation, conducting regular reviews of staffing to ensure optimal recruitment levels and geographical placements
More about the perks
- Dynamic work environment – supporting employees to work from home and office
- EAP access supporting a healthy work-life balance
- Opportunity to get involved in exciting projects and foster a culture of growth and
Let’s talk about you!
You are someone with the following skills and experience...
- Demonstrated track record of leadership and people management, with a focus on overseeing medium to large teams surpassing 100 members
- Proven history of refining business processes to generate commercial advantages and elevate operational efficiency across diverse organisational domains
- Extensive experience in project and change management, adeptly steering initiatives from inception to successful completion, while ensuring adherence to timelines and budgetary constraints
- Prior involvement in the Corporate or SME sector, or within Professional Services, providing valuable insights into sector-specific dynamics and challenges
Why Findex? Writeyournextchapter
With a passion for well-being Findex adopt a dynamic working environment and empower our people to operate from wherever they find themselves most engaged, productive, and collaborative, while leveraging a flexible blend of remote and in-office work.
At Findex we are passionate about what we do and how we do it. Are you a big and bold thinker? Do you like to make meaningful change? Are you motivated by working in a business that puts clients first and embraces teamwork? Do you want to be part of a team that moves together, operates in a high trust environment and celebrates success? Do you take pride in delivering quality work, being accountable and maintaining high standards?
If this sounds like you, we look forward to meeting you. Apply now!
PLEASE NOTE:
Only candidates with valid working rights within Australia will be considered.
Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.
Note for Recruitment Agencies:
This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.
