Operations Lead – Client And Training Services

Operations Lead – Client and Training Services
Safe and Equal

• Exciting opportunity to:
  • Lead the coordination and delivery of Safe and Equal’s training offerings to a variety of audiences
  • Manage and support the Client Services team, ensuring the smooth delivery of training and excellent customer support.
  • Lead on continuous improvement initiatives to ensure consistent high-quality delivery of training.
• Be part of meaningful change and work for Victoria's peak body for specialist family violence services
• Generous salary packaging (total of up to $18,550), as well as above award wages and conditions under the Enterprise Agreement /Work for an organisation that is committed to access and inclusion and has achieved the Rainbow Tick Accreditation.

Salary: Safe and Equal Level 6.1 ($54.1229 per hour)

Office Location: Carlton

Full time – fixed term until 30 June 2025 (parental leave cover)

About the Organisation

Connecting strength, capacity, and resources for greater impact, Safe and Equal is the peak body for Victoria’s specialist family violence services supporting victim survivors.

At Safe and Equal, we are committed to creating a diverse and inclusive organisation. We strongly encourage people from diverse backgrounds to apply to work with us, including Aboriginal and Torres Strait Islander people, people of colour and people from migrant and refuge communities, people of any age or gender, lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) people, people with lived experience of family violence, and people with disability. We also consider applicants regardless of contact with the justice system and experiences of criminalisation, consistent with our legal requirement.

We are committed to foster a work environment where everybody can bring their whole self, belong and succeed, and we are a proud Equal Opportunity employer who do not tolerate any form of discrimination or harassment.  We celebrate and support difference and know that one size doesn’t fit all – we endeavour to be flexible, meet your needs, and support you at every stage of your contact with us.

Even if you think you do not fulfill all the requirements but still believe you are the right fit for the position, we encourage you to apply or contact us at ***********@safeandequal.org.au.  

Safe and Equal's office is located in Carlton, with flexible and remote options available. We encourage applications from candidates based in rural and regional Victoria. We remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Safe and Equal offers employees a monthly RDO option, individual annual Professional Development budget, generous leave benefits including (but not limited to End of Year Shutdown Leave, Gender Affirmation leave, Family Violence Leave and Cultural and Ceremonial Leave, and access to an Employee Assistance Program (EAP).

The Role

This role will lead the Client and Training Services team, which operates within the Operations, Quality and Governance unit. We’re a small team of highly motivated administrative professionals from a range of backgrounds whose primary purpose is to support colleagues across the organisation, and the wider sector in their training needs. The primary focus of this role is to ensure training and programs are delivered without a hitch, and to ensure a smooth and positive experience for both participants and trainers.

The ideal candidate will be skilled in using online systems and implementing robust processes; be a problem solver with an eye for continuous improvement; understand the importance of providing timely and quality customer service; and thrive in a fast-paced and collaborative work environment.      

Here are some examples of what you will achieve in the next 12 months as Operations Lead, Client and Training Services:

• Lead the small but mighty Client and Training Services team, supporting the team in their workload management and professional development.
• Act as primary contact for a range of fee for service clients (from advising to delivering services) and support the growth of Safe and Equal’s Business Development initiatives.
• Deliver a full calendar of training to a high standard (250-300 per year), as well as implementing new packages and programs.

To be successful in this role, you must have:

• Demonstrated experience in client or stakeholder management and ability to relate positively and confidently with a wide range of people (B2B and B2C).
• Experience in managing and supervising staff.
• The ability to coordinate and manage multiple tasks effectively, often to tight deadlines.
• The ability to problem-solve and think creatively.
• The ability to research and review material to support the quality improvement of projects, systems and software.
• Strong attention to accuracy and detail.
• High level written and verbal communication, with strong customer service skills.
• Strong computer skills including the use of databases and all Microsoft Office products including Excel, training, and learning management systems. (ideally Canvas, aXcelerate).
• Experience in technical support and system problem solving.

We would also value experience working within an RTO environment delivering accredited courses, or similar experience working within strict guidelines and compliance standards.

For more information about the key responsibilities, pre-employment checks and salary expectations of the role, please review the position description. For a copy of the position description, please email ***********@safeandequal.org.au.

Application

To apply, send a cover letter describing how you meet the key selection criteria and a copy of your resume to ***********@safeandequal.org.au.

If you have questions about this position contact Sara Burgess on ***********@safeandequal.org.au.

Applications close at midnight, Sunday 26th May 2024.

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