AddressAbout Barkuma
Barkuma is a not-for-profit organisation that provides a range of services to empower people with disability. For over 50 years, Barkuma has provided an environment of self-determination that opens up a lifetime of limitless learning and opportunity. Together, we establish the capacity and confidence to transition out of high school and continue to build a lifetime of independence that makes quality employment and accommodation outcomes possible.
Our Aspirational Goal is to be a leading provider of high-quality employment, transition, and in-home supports for current and future Barkuma customers.
Our Purpose is to partner with people on the journey to their best life.
About the Role
An exciting opportunity has arisen for a permanent full-time Client Services Manager within the Commercial Services business unit at Barkuma. Reporting directly to the Operations Manager, this pivotal leadership role entails overseeing the Client Services Team and Workplace Trainer. The primary objective is to ensure a supportive environment for supported employees to achieve their NDIS employment goals. Responsibilities include collaborating with both internal and external stakeholders to foster this environment. Moreover, the role demands a steadfast commitment to customer safeguarding and providing developmental support to individuals with disabilities, thereby making a meaningful impact on their lives.
Key responsibilities
- Provide direction and manage the performance and development of the Client Services Team and the Workplace Trainer.
- Oversee work experience placement, employment startup and induction within BCS including the establishment and regular updating of client risk assessments and supported wage assessments.
- Liaise with BCS about employment recommendations, hours of work and appropriate reasonable adjustments for potential new employees, BCS Operations Manager to approve all new employment starts.
- Work with BCS Production Operations Team to inform the development and review of Individual Employment Goal Plans (IEGP) for each client, provision of on-the-job training and updated skills matrix.
- Collaborate with the BCS Operations Team to provide guidance and oversight of workplace training activities for supported employees and Production Operations Team.
- Develop programs of supports and schedules of supports that reflect clients NDIS support requirements in employment to enable service agreements that align to participants NDIS funding.
About you
Successful candidates must bring with them:
- Extensive experience in a similar role.
- Current NDIS knowledge and understanding of disability service provision.
- Strong verbal and written communication.
- Apply a person centred, strengths based approach to working with individuals.
- Sound knowledge of Microsoft Office Suite.
- Adaptability to manage change in a complex environment.
- Establish quality assurance mechanisms to monitor service delivery, including regular audits, surveys and feedback mechanisms.
- Comply with required quality accreditations including but not limited to ISO:9001, HACCP and NDIS practice standards.
Qualifications, Certification
- Tertiary qualifications in human services management (desirable)
- Minimum Certificate IV - Disability/Community Services or other relevant qualification
This position will be based from our site located at Elizabeth.
DHS Disability Services or NDIS Worker Check along with Working With Children Check and Child Safe Environment Certificate will be required as part of ongoing employment.
Here are just some of the employee benefits we offer at Barkuma
- Permanent role
- $18,550 Salary packaging option
- Ongoing training and development
- Access to min 6 annual sessions on support and counselling services with work or personal matters through our Employee Assistance Program
- Free Flu Vaccination
- Superannuation
- 5 weeks of Annual leave
- Ongoing training and career development opportunities
- A very supportive, flexible, and positive team culture
- A diverse and collaborative team culture like no other
To find out more about Barkuma visit us at:
- www.barkuma.com.au
- www.facebook.com/barkumainc
- www.linkedin.com/company/barkuma-inc
To apply
Please send applications including resume and email/cover letter outlining why you would be the suitable candidate for this role.
We welcome applicants from diverse backgrounds and
With respect, no recruitment agencies please. Candidates must have work rights for Australia. Barkuma is an equal opportunity employer.
Shortlisted applicants only will be contacted.
