Client Services Manager

• Manage the delivery of critical Intake services and paralegal support to practitioners, including recruitment, training, rostering and supervision of team members and their delivery of intake and paralegal services.
• Assume responsibility for management of WLC's client information systems and oversee accurate and detailed data collection, interpret data to identify and report on trends and themes.
• Support implementation of trauma informed legal practice principles within a central team and critical functions to support responsive services and build resilience to mitigate risk of vicarious trauma.

The Client Services Manager is responsible for the Centre's client intake services functions, with a focus on supporting the intake and initial triage processes and coordinating paralegal support to legal practitioners.

The position leads a team of up to 12 part time and full time staff members delivering intake services and paralegal support, including recruiting, mentoring, training and rostering team members.

The successful candidate possesses the following skills/ attributes:

• A drive and commitment to champion and nurture diversity and inclusivity, valuing the unique perspectives and backgrounds each person brings
• The ability to lead, support and supervise a large team responsible for the Centre's intake and paralegal services
• Strong administrative and systems-based knowledge and innovative thinking
• Strong experience in managing client information systems, processes and resources
• Experience in data collection, interpretation and reporting
• Ability to prioritise work in a fast-paced environment, working across several practice areas with competing needs
• Creativity, resilience and energy to work in a new role and support and evolving and growing organisation

Please send your resume together with a two-page pitch addressing your suitability for the role to ***********@wlc.org.au by midnight Thursday 30 May 2024.

You will find more information and Position Description on the Centre's website wlc.org.au

First Nations women, women of colour, women with migrant and refugee backgrounds, women with disability and LBTIQ+ women are encouraged to apply.

Please contact Carla Stocks by phone 02 6257 4*** or email *******@wlc.org.au if you have any questions or would like to discuss.

Note: being a woman is a genuine occupational qualification under s34 of the Discrimination Act 1991 (ACT). 

The Women’s Legal Centre is a specialist community legal centre dedicated to delivering high-quality legal services to women, with a focus on those experiencing and at risk of violence, discrimination and systemic disadvantage. We provide legal assistance, as well as social work and cultural supports in the areas of family law, family violence, employment, discrimination, sexual harassment, migration and sexual violence. We have a specialist program Mulleun Mura, run by and for First Nations women.  Through our multi-disciplinary team, we provide wrap-around support using trauma-informed and collaborative service models. The Centre operates partnerships with community organisations, including ACT Government Child and Family Centres, CIT and Domestic Violence Crisis Service.