Client Services Manager

Client Services Manager 

It’s all about you! 

Exciting Opportunity for a Client Services Manager (Account Manager)! 

Are you a highly skilled individual with a passion for building strong client connections and delivering exceptional projects? Then our team wants you! 

We're looking for a proactive and strategic thinker who brings a proven track record in client service and delivery within the communications, marketing, and creative industry. As an energised and committed team player, you will align with our vision of delivering amazing client outcomes and fostering a workplace culture that celebrates diversity, fun, innovation, and project excellence. 

If you're ready to join a dynamic and thriving team that values innovation and client satisfaction, then apply now for our Client Services Manager position. Show us your passion for progressing client connections and steering projects through to exceptional results. 

Come onboard to CRE8IVE. Canberra's leading marketing agency servicing national and international clients across Australasia. We are committed to fostering a workplace where our people are recognised for their true potential.  

At CRE8IVE, we embrace a dynamic and inclusive environment, guided by our core values of collaboration, courage, leadership, ambition, and respect for ourselves and our clients. These values form the foundation of a culture that prioritises both professional and personal growth. 

About the opportunity: 

Client Services Manager 

Champion the client and quality outcomes 

Manage all aspects of project-based campaigns  

Conduct and confidently lead regular work in progress meetings, maintaining transparent communication with clients and inform clients on project status 

Resolve client project needs, collaborating with colleagues and providing innovative solutions and outcomes 

Be proactive and a step ahead of client requests and needs 

Experience and ability to provide overarching strategic consultation and advice where the opportunity presents 

Deliver client projects within budgets and set timelines while ensuring consistency across each project/campaign item 

Educate clients on best business practices and internal processes 

Assist in organising, leading and participating in client workshops, ad-hoc meetings and WIPs. 

CLIENT RELATIONSHIP MANAGEMENT  

Manage all aspects of project-based campaigns, working closely with the Agency Operations Director 

Conduct and confidently lead regular work in progress meetings and inform clients on project status 

Maintain professional communications; client facing and using ICT systems and the organisation processes, procedures and policies 

Identify and work in partnership to resolve client project needs: solutions and outcomes 

Identify clients project understanding and initiatives to reach a level of understanding across project commencement 

Have a solid understanding of project scope, client objectives and requirements 

Deliver client projects within budgets, set timelines, whilst maintaining consistency across each project/campaign item 

Educate clients across best business practices (CRE8IVE internal processes) 

Ensure client service level agreement standards are maintained 

Assist in organising and participating in client workshops 

CLIENT BUSINESS DEVELOPMENT  

Be strategic across client projects and identify new business opportunities 

Maintain up-to-date market trends across brand, digital, marketing and communications 

Stay informed and continue to develop knowledge across media and supplier products 

Manage responses to client RFQs and new business proposals in conjunction with colleagues 

Achieve client marketing and communication objectives and goals 

Identify and provide strategic advice across client existing and future projects 

Seek value-add and new industry innovations 

Act as a Brand Guardian and adhere to mandatory guidelines and consistency across marketing items. 

OPERATIONS  

Adhere to workplace policies, values, procedures and working processes  

Actively look for opportunities to achieve CRE8IVE’s purpose of ‘Creating Meaningful Change’ 

Use and contribute with the Agency Operations Director in the constant improvement and application of the CRE8IVE Agency Manual as first point of call and update as required 

Manage Accelo (or any platform applied to agency operations) set up jobs, input of supplier details, time recording, raising POs 

Develop and maintain working relationships with CRE8IVE Group companies and wider agency suppliers 

Provide monthly ‘work in progress’ reports to the Directors and support the Agency Operations Director as required to support reporting on client and business performance 

In conjunction with Agency Operations Director, continually assess project completed items and produce progress invoices on a regular basis 

Create and send final invoices on project completion 

Administration 

Provide accurate estimates and develop client project plans 

Track and manage client budgets and potential scope creep 

Complete monthly reports and manage tasks allocation to team members 

Record time accurately and adhere to internal processes 

Adhere to workplace policies, procedures, and values 

Manage our CRM systems, maintain relationships with suppliers, and produce progress invoices. 

Teamwork and Relationships 

Enhance the CRE8IVE workplace culture and develop effective relationships with internal team members and senior management 

Assist team members during high volumes of client projects 

Able to build strong working relationships with our partners and suppliers. 

Skills, Experience, and Qualifications 

Knowledge of the industry (marketing, comms, advertising) is a must 

Customer service mindset with a professional approach 

Ability to work autonomously, proactively, and use initiative 

Intermediate to advanced computer skills, including Microsoft suite and internal systems (we use client work management platform Accelo)  

Excellent time management and priority management skills 

Superior written and verbal communication skills 

Highly strategic, proactive, and solution oriented 

3+ years’ experience (depending on level) in account management or project management roles 

Experience in building strong customer and stakeholder relationships 

Tertiary qualifications in marketing, media advertising, creative advertising OR relevant work experience. 

How to apply: 

Please submit your resume and a cover letter detailing your relevant experience and outlining why you are the ideal candidate for this position to: ***********@cre8ive.com.au. Applications that do not have a cover letter will not be considered and only shortlisted applicants will be contacted. This is an onsite role.

CRE8IVE is an equal opportunity employer and encourages applications from candidates of all backgrounds.