Business Manager Client Services

About the CompanyAs one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website atCultureOur employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

The purpose of the role is to provide provision and delivery of security services to customers within a portfolio of clients and provide customer service of the highest quality, which satisfies all existing and future customer needs. This aim needs to be achieved whilst growing revenue and managing operational effectiveness. Overall, the incumbent will achieve these objectives whilst providing thorough leadership in managing staff and building a high performing team.Systems:

• Overseeing efficient and effective use of Pronto, RoleCall and TM1 in assisting Commercial managers to efficiently and effectively manage their month-end close, assess client/site profitability and manage Profit Improvement Plans and waste reduction

Employee Engagement:

• Providing assistance where required to state / divisional team where resourcing gaps exist
• Providing periodic reviews/audits, action plans and coaching to ensure best practice processes and procedures across our state offices
• Participating in recruitment and competency development plan discussions as required by the Chief Financial Officer
• Coaching new employees and or as development needs require
• Coordinating, arranging and leading monthly teleconference with the Commercial Managers
• Business Partnering including;
• Profit improvement strategies
• Customer profitability
• Revenue analysis
• Pricing review
• Contract review
• Contract costing
• EBA and Award knowledge

Financial Management & Strategic Direction:

• Periodic customer profitability and negative contribution customer review and negotiations
• Developing and improving a methodology and practice for measuring site profitability
• Developing and improving a standard Costing Model
• Improving the quality and reliability of Costing skills and practices across all business units
• Overseeing the costing of all National Tenders and all Tenders over $1m per annum in Revenue, including risk assessment
• Improving business profitability by assisting Commercial Managers in driving their Profit Improvement Plans
• Developing and implementing initiatives as part of the Annual Planning Process
• Improving quality and usefulness of decision-making information
• Standardising and improving efficiency of processes and procedures which are common across all business units
• Maintaining a focus on LCR management and reporting based on actual data not theoretical costings
• Developing, maintaining and rolling out standard (or harmonised) state and consolidated balance scorecard and KPI’s
• Assisting in analysing Customer profitability
• Standardising and improving efficiency of Month end close and reporting processes across all business units
• Providing a linking role between the FP&A team and Commercial Managers with respect to Forecasting and Budgeting
• Producing project plans
• Producing guidelines
• Improve controls and management around the annual price increase process
• Providing analytical support to states/divisions
• Enterprise Agreement analysis to ensure costing compliance
• Participating in agreed projects and initiatives as required
• Ensuring business continuity with Commercial Managers
• Ensuring commercial activities are aligned to business strategies and goals
• Managing the Uniform contract with The Workwear Group, with the aim to optimise spend and satisfy the expectations of the service delivery teams
• Managing the Motor Vehicle contracts with LeasePlan and Summit, with the aim to optimise spend and satisfy expectations of the service delivery teams
• Managing the Workers Compensation program, with the aim to reduce premiums through collaboration with key stakeholders across the business units
• Any additional duties as requested by Management

How to applyMSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.