Company

JohnnyhSee more

addressAddressVarsity Lakes, QLD
CategoryAccounting & Finance

Job description

Johnny H is disability support done differently, providing services and support to clients with disabilities, to give them greater personal and community engagement in both a group, travel & one on one setting. We also love to travel giving our clients memorable experiences interstate and overseas.

This role is an integral part of the national management team; a team that strive every day to provide the best results for our clients, employees, families and the community.

The Job:

As the Client Services Manager you will be responsible for client acquisition and retention, with previous experience in a senior client facing management role.  

Serving as the primary brand representative between the community and the business, your role encompasses a spectrum of responsibilities. From understanding the NDIS and its application for our clients, representing JohnnyH at national trade shows & expos and maintaining 3rd party stakeholder relationships.   Your expertise will extend to communicating with clients, their NDIS Support Co-ordinators and Plan managers.

Responsibilities:

  • Liaise with clients, Support Coordinators and all community stakeholders 
  • New client onboarding and client relationship management including client profiles, Service Agreements, Schedule of Supports and Risk Assessments
  • Business development & building new referral pathways
  • Generating and converting leads at a national level across our 3 locations in Canberra, Western Sydney and the Gold Coast
  • Ongoing relationship with clients and their JohnnyH support team to ensure highest level of service and care
  • Managing to a successful outcome, any client complaints
  • Weekly client debtors and collections

 The successful individual will have: 

  • Strong communication skills and have a high level of empathy
  • Experience in a similar role; having worked previously in a high performing customer service team
  • Aptitude for networking at events & business development including travelling to all 3 regions for Industry and trade shows 
  • Leader who influences people
  • Understanding of the NDIS and client engagement, having previously worked with people with a disability and the NDIS (essential)
  • Strong sense of community with a desire to go above and beyond.
  • WWVP (or willingness to obtain).
  • Current First Aid Certificate (or willingness to obtain).
  • NDIS Worker Screening Check.

Please apply by submitting a copy of your resume detailing your previous work history and suitability for the role.  Feel free to email with any questions to ******@johnnyh.com.au.

Thank you in advance for your interest.  Only shortlisted candidates will be contacted.

Refer code: 2238298. Johnnyh - The previous day - 2024-05-22 19:30

Johnnyh

Varsity Lakes, QLD
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