Client Services Officer

Kick-start your career as a Client Services Officer at a leading boutique building company, where your exceptional organisational skills and client-focused approach are key to creating memorable building experiences for homeowners.

Are you the proactive force that ensures every client's building journey is seamless? Our client, a distinguished name in boutique building, is seeking a dedicated full-time Client Services Officer. Their goal? To find a detail-oriented and client-centric professional who excels in supporting clients from initial contact through to the completion of their dream home.

In this role, you'll be the primary point of contact for clients, managing communications and ensuring that all aspects of the client service are executed flawlessly. From handling enquiries to coordinating house handovers, your role is crucial in ensuring client satisfaction and smooth operations daily.

Located in the vibrant business hub of Southport on the Gold Coast, this role offers the chance to work closely with a team that values integrity and quality, providing a supportive environment to grow your career.

Here’s what you’ll be up to:

• Manage and respond to all client communications via phone and email, ensuring timely and accurate information delivery.
• Support clients throughout the construction phase, addressing queries and providing updates on milestones and progress.
• Organise and conduct house handover appointments, ensuring a smooth transition for clients.
• Maintain high levels of client satisfaction by managing expectations and resolving any issues promptly.
• Assist in general office administration, including handling incoming calls and managing client documentation.

What you need to bring:

• Strong experience in administrative roles within a customer-focused and time-sensitive environment.
• Excellent communication skills to effectively interact with clients and team members.
• Proficiency in managing multiple tasks and deadlines with high attention to detail.
• The ability to work independently as well as part of a team.
• A quick learner with a proactive attitude and a passion for the building industry.
• Building knowledge is advantageous but not essential.

What’s in it for you:

• A vibrant office environment that’s both fun and professional.
• A culture that supports and rewards excellent work, encouraging career development.
• The opportunity to be part of a company that impacts the community by building dream homes.

This position is offered through Whitefox Recruitment, proud winners of the 2024 Global Recruitment Firm of the Year award. We specialise in matching outstanding talents with exceptional opportunities.

Think you’re the perfect fit? Contact Luke Hemmings at Whitefox Recruitment on 07 5619 7***, quoting reference: LH:32323. Interviews are happening now—let's build your career as effectively as our clients build their homes!

We value every candidate, ensuring a response to every application. Your future in Client Services within the building industry starts here!