Senior Client Service Officer

Community and Oral Health is looking for a Senior Client Service Officer to join their Medical Aids Subsidy Scheme (MASS) team. This team provides funding for assistive technology to eligible Queensland residents who have a permanent and stabilised condition or disability. The scheme assists people to live at home and avoid early or inappropriate residential care or hospitalisation. The successful applicant will undertake the statewide administrative activities of a defined service area to ensure an equitable, effective and efficient service in regard to the Medical Aids Subsidy Scheme (MASS) personnel and clients.Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO4
Workplace Location Brisbane - South,Brisbane - East
Job ad reference QLD/MS07573587
Closing date 07-Jul-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent
Contact person Kate Cannon
Contact details 07 3136 3539
Access theWe are Metro South HealthWe are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.We are committed to creating a diverse and inclusive workplace for our people and our community.We are part of and proud of the community we serve. We are better together.Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.About the RoleTo undertake the statewide administrative activities of a defined service area to ensure an equitable, effective and efficient service in regard to the Medical Aids Subsidy Scheme (MASS) personnel and clients. As well as undertake the activities associated with ensuring clients receive their aids and equipment in a timely manner through the MASS subsidy funding model.The position is also responsible for setting work priorities and monitoring workflow within the defined service area.

• Communicate, liaise and network with MASS personnel, government and non-government agency personnel.
• Maintain manual and computerised information systems and databases, including the ability to abstract, interpret and disseminate statistical data for the team.
• Undertake delegated procurement activities and manage the outstanding tax invoices and acquittal processes.
• Initiate and participate in the planning, development, implementation and evaluation of personnel training and education.

Find out about the role in more detail and how to apply in the attached Role Description.Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.You can find out more about why it's so great to work at Metro South here: .Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Applicants are encouraged to apply online; please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.DocumentsBefore applying for this vacancy please ensure you read the documents below.Role DescriptionInformation Package for Applicants