Client Services Officer (Quality Control)

The Opportunity  

Risk and Security Management, a prominent service provider to the financial services sector, motor industry, and government agencies, is actively seeking a dynamic individual to enhance their Melbourne office team. This role is tailor-made for someone passionate about uplifting processes and modernizing flows. 

As the newest team member, you will play a pivotal role in the central team supporting our field-based audit teams. Your responsibilities will extend to managing a designated client portfolio with a keen eye for detail, connecting seamlessly with others, and an unwavering commitment to delivering outstanding customer service. 

Your mission will be to revolutionize the review and work-flow processes, ensuring a seamless and efficient exchange of information back to our valued customers. This opportunity is not just a job; it's a chance to be a catalyst for positive change within our organization. 

Join us in our commitment to innovation, efficiency, and customer satisfaction, as we redefine the landscape of risk and security management in Australia. If you're ready to be a driving force in uplifting processes and modernizing workflows, we invite you to be part of our dynamic Melbourne team.

Key Responsibilities: 

• Quality check work received from our field Auditors to ensure jobs are completed within internal and external guidelines; 
• Identify opportunities and propose enhancements to streamline processes and boost efficiency;
• Spearhead transformative change through technical automation in excel;  
• Following up queries whilst providing exceptional customer service via email and phone;  
• Maintaining the internal system; schedule of audits, dealer and auditor info, in accordance with standard procedures; 
• General administrative and customer service responsibilities; 
• Adhere to policies and procedures; and 
• Provide support to the organisation through general office administration duties in an effective, efficient and proactive manner.

Skills & experience:  

• Previous administration experience in an administrative environment would be advantageous (medical, legal, automotive, construction, etc.); 
• Proficiency in recognizing enhancements within business processes, including refining customer experience, to maximize the efficiency and effectiveness of service delivery; 
• Proficient in the Microsoft office suite; 
• Intermediate experience in visual basic advantageous;  
• Python experience advantageous;  
• Great interpersonal skills and a keen eye for detail; 
• Show motivation and initiative in all working aspects/duties;  
• Wholesale Finance or Automotive Dealership experience advantageous; and 
• Time management, organisational & multitasking skills. 

 Benefits: 

• Regular hours of  8:30am – 4:30pm with some flexibility 
• Become a key driver for change in the audit team 
• Take ownership of your suite of duties 
• Supportive and experienced team environment 
• Ongoing practical training and numerous internal career prospects  
• Competitive salary 
• 1-2 days WFH after probation period