Client Services Specialist

Australia's largest Certification Body- SAI Global is hiring for an experienced Client Services Specialist to join our friendly, supportive team.

This position is client-facing which will require the candidate to intimately understand the client's needs and solve any problems within our legal, accreditation, and program requirements. It plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with minimal risk and loss to the organisation within the appropriate service levels.

Responsibilities:

• Delivering a high standard of customer satisfaction to internal and external clients in a timely and accurate manner
• Communicate in writing and verbally, promptly and clearly regarding all client enquiries to exceed internal and external customer expectations
• Ensure client data is maintained and accurate
• Processing administration and scheduling activities
• Escalation of issues as and when required
• Build and nurture positive relationships with internal and external customers
• Assist customers through their problems by problem solving, trouble shooting, being adequately informative whilst maintaining accreditation, program, contractual requirements.
• Providing complete information about products and services to external clients
• Operational Support to internal stakeholders on an ad hoc basis as directed by your manager
• Maintaining knowledge in the accreditation, program rules, administration and scheduling processes and organisational personnel networks
• Complaints management; being able to take complaints for escalation to the appropriate level
• Attend and participate in client meetings as required
• Work with key managers and other teams to meet targets, implement agreed resourcing capacity and capability development plans

Education / Professional Qualifications & Experience Required:

• 1-2 years’ experience in a corporate environment
• Strong customer service experience
• Effective time management skills and the ability to prioritise projects and multi-task
• Advanced computer and operating systems literacy including office systems and database management
• Knowledge and/or experience with Certification Systems desirable

Why work with us?

Each year, the SAI Assurance team delivers more than 125,000 audits and training courses to over 100,000 people across 130 countries. We’re committed to providing diverse career paths, opportunities for professional development and ongoing training, and an engaging, collaborative workplace for our people.

You can enjoy:

• A salary package commensurate with experience
• Access to employee benefits program, which includes;
• Corporate health insurance plans
• Employee assistance program
• Opportunity to grow your capability in other programs

Intertek is an Equal Opportunity employer and it is our Company’s policy to employ suitably qualified or experienced persons without discrimination against any employee or applicant for employment due to their ancestry, age, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or any other protected group status.

We recognise and respect the value and contribution that individuals of different backgrounds, cultures, and perspectives bring to our organization and we are committed to providing a positive, safe, and inclusive work environment for everyone in our diverse and talented team.

Intertek is also committed to ensuring our recruitment process is fair, equitable, and accessible for people from all backgrounds. Aboriginal and/or Torres Strait Islander peoples are strongly encouraged to apply for our vacancies. If you have any questions in relation to our recruitment process, please email us at ***************@intertek.com.