Client Success Account Manager

ISS Market Intelligence

Empowers the global financial services industry to assess target markets, identify opportunities for growth, and execute comprehensive go-to-market initiatives to achieve success

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

The role of a Client Success Account Manager is a pivotal position that focuses on delivering exceptional account and relationship management to our esteemed clients based in Australia. With a primary responsibility for client retention, the Client Success Account Manager will oversee various aspects of the post-sales process, including onboarding, training, client service, and ongoing engagement. The ultimate goal is to cultivate and nurture client relationships, thereby maximizing the renewal of existing client revenue.

• ⭐️ Sales Pipeline Fulfilment
  

  Ensure the top of the sales pipeline is adequately filled with quality leads

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💼 Sales Pipeline Management
  

  Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 📊 Results orientation
  

  Focuses on outcomes and the steps it takes to achieve them

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems