Clinical Case Manager

Position: Clinical Case Manager

Client Care Coordinator Location: Taren Point

Employment Type: Full-time

About Us:

At Anglicare Seniors Living, we are committed to delivering exceptional care and support to our residents and their families. Our mission is to ensure that every individual receives personalized attention and services tailored to their unique needs and preferences. We are currently seeking a passionate and dedicated Client Care Coordinator to join our team and help us uphold our values of compassion, integrity, and excellence.

Purpose of the Role:

As a Client Care Coordinator, you will play a pivotal role in delivering an outstanding customer experience to prospective residents, families, and advocates. Your primary responsibility will be to ensure referrals are responded to promptly and professionally while supporting residents in maximizing their care plans to meet their individual needs.

Key Responsibilities:

• Provide excellent customer service and ensure positive resident outcomes in alignment with Anglicare’s Vision, Mission, and Values.
• Coordinate Aged Care Assessments through MAC, facilitating approvals for higher levels of care as needed.
• Ensure a seamless transition from sales intake to the commencement of care, establishing trust and credibility with prospective residents and their families.
• Deliver professional resident clinical care assessments, prepare initial care plans and budgets, and ensure the provision of necessary services and products.
• Identify and address the need for timely referrals to meet resident needs, goals, and preferences.
• Provide proactive case management, assess resident needs regularly, and advocate for appropriate services and support.
• Maintain accurate resident documentation in Anglicare’s CRM and associated IT applications.
• Meet and exceed KPIs related to resident lead management, referral responsiveness, care consultation, and conversions.

General Responsibilities:

• Assist with scheduling activities as required.
• Contribute to the growth of Seniors Living by showcasing Anglicare’s services and building strong relationships with key stakeholders.
• Maintain a comprehensive understanding of Anglicare’s strategy, vision, values, policies, and procedures.
• Foster a culture consistent with the organization’s Christian vision and values.
• Contribute to continuous improvement initiatives and safety culture.

Key Skills Required:

• Exceptional customer service skills.
• Strong attention to detail.
• Ability to multitask and make quick decisions.
• Creative problem-solving abilities.
• Resilience in challenging situations.

Qualifications and Experience:

• Bachelor's Degree in Nursing or Enrolled Nurse Division Two Qualification with current AHPRA registration preferred.
• Previous experience in the aged care sector, including comprehensive assessments in a home setting.
• Experience in maximizing client or resident care plans to meet individual needs.
• Demonstrated proficiency in technology and systems.
• Current driver’s license.

If you are passionate about making a difference in the lives of seniors and possess the skills and qualifications outlined above, we encourage you to apply for this rewarding opportunity.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched and communities strengthened.

You are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.