Clinical Coordinator - Governance And Practice

Suncare is committed to "Making People's Lives Better".  We do this through providing innovative personal solutions that support people to live their life, their way.  We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:

Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.

In the newly created role of Clinical Coordinator – Governance and Practice, you will support with clinical care subject matter expertise and coordinate various quality, safety, compliance, and risk management activities enabling Suncare to achieve the highest standard of clinical care and Practice and meet clinical related standards within Aged Care and Disability services.  You will enjoy playing a key role in supporting Suncare to embed clinical requirements and contemporary evidence-based practice into everyday practice. 

This opportunity is available on a permanent full-time basis (Monday to Friday), with flexibility for hybrid work arrangements that include working at our Suncare Maroochydore office and either from home or a regional office.

More about the role

Reporting to the Clinical Manager – Governance and Practice, you will:

• Develop and maintain clinical care related policies, procedures, and frameworks as they relate to clinical standards and Practice and as required facilitate internal workshops 
• Conduct Quality Assurance checks and audits, including site, clinical, credentialing, training audits and accreditation
• Support with reviewing and investigating clinical related complaints, feedback, and incidents 
• Contribute to Clinical Governance Framework implementation and review, and provide support to Operations so to meet clinical care compliance, quality, safety, and best practice
• Conduct ongoing quality review of clinical care documentation
• Identify any emerging clinical risks and provide appropriate mitigation recommendations using data
• Review existing clinical risks, assess effectiveness of existing mitigations and provide recommendations as necessary
• Review clinical care incidents to understand trends, themes and to support continuous improvement
• Support the implementation of quality improvement systems and processes to maximise high quality care and minimise clinical safety risks, supported by a robust clinical governance framework
• Continuously develop and apply knowledge of legislative requirements, the Aged Care Quality Standards, and the NDIS Practice Standards, so to provide accurate information and recommendations (in consultation with Clinical Manager – Governance and Practice) to internal stakeholders

What you will bring to our team

• Tertiary qualification in Nursing and current AHPRA registration
• Demonstrated experience in the Health and Human Services sector e.g., hospital settings, aged care, or disability services
• Experience working in a similar position including demonstrated experience in policy, procedure, and framework development, and clinical related audits
• Knowledge of relevant legislation and standards for Aged Care and Disability
• Strong understanding of continuous improvement concepts 
• Strong stakeholder engagement skills 
• Exceptional time management and organisation skills 
• Sound problem-solving skills and the ability to be innovative in problem solving
• Professionalism, resilience, and excellent interpersonal and communication skills

What we offer

At Suncare our people really are our greatest asset. We offer:

• Not for profit salary packaging benefits 
• Flexible working options 
• A friendly, supportive team environment that values all voices 
• Fitness Passport and health and wellbeing programs
• Employee Assistance Program
• Advanced technology to support you in your role
• Comprehensive induction plus ongoing training and development
• Career progression opportunities in a rewarding, growth industry

Apply now!

Ready to join our team of over 650 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks

We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.au

Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.