Address Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current opportunity: Clinical Counsellor
Location: Sydney, Australia
Onsite/Hybrid/Remote: Hybrid
Full-Time/Part-Time: Full-Time
Salary: $75,000 AUD
What you will do:
Workplace Options is seeking a qualified Clinical Counsellor to join our clinical team in Sydney, Australia.
Our Clinical Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: https://youtu.be/XOFbm9E93Mg and https://youtu.be/3-aqJP3RYZw
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
Appropriately refer clients to external resources or within WPO as part of our holistic approach.
Maintain clear clinical and task-oriented documentation in case management system.
Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
Develop clear and concise treatment plans for clients with various session models.
Assess clients thoroughly to ensure short-term counselling appropriate.
Follow-through with additional tasks as identified by the clinical management team.
Passionate about providing support to clients from anywhere in the world.
Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
Competent in using our various methods of contact – telephone, video, email, text and live chat.
This job description in no way states or implies that these are the only duties to be performed in this role and therefore, this employee will be required to follow any other functional-related instructions and to perform any other duties requested by his or her supervisor.
Qualifications/Skills:
Counsellor with accompanying Master’s degree.
Minimum 2 years direct client-contact providing counselling or mental health services (post-qualification).
Experience providing assessments and/or using clinical assessment tools.
Training in mindfulness or solution-focused counseling an asset.
Must be registered with ACA/PACFA (counsellors)
What we offer:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Superannuation, Workers Compensation, Military Leave, Long Service Leave, Community Service Leave, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com/au/ and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU
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