Club Manager

SNAP FITNESS Waverley Gardens

Snap Fitness offers complete, compact fitness solutions for its busy members – from 24-hour access to the best training equipment in the industry to one-on-one coaching, to free fitness consultations and fun outdoor workouts by Snap Fitness professionals.

Snap Fitness relies on its staff to ensure customers get what they are expecting and more, and are inspired and motivated in a happy, supportive atmosphere giving them every chance of achieving their fitness goals.

In turn, Snap Fitness strives to provide its staff with a working environment, where:

• Snap Fitness values guide all strategies, decisions, and actions and transparency exists in its dealings;
• everyone participates in worthwhile work that achieves shared goals;
• people are able to challenge ideas, be respectful of the thoughts and ideas of others, and are empowered to achieve goals; and
• people recognize achievement and reward results.

Snap Fitness endeavors to help its staff grow and develop both personally and professionally. Snap Fitness, therefore, expects that its staff will:

• demonstrate their passion for health and fitness;
• believe in and uphold Snap’s vision and values;
• participate and listen; and
• do their absolute best in achieving results for themselves, their team and Snap Fitness members.

Snap Signatures

Snap Fitness places a high priority on achieving its brand's signature and all franchisees, employees, and contractors contribute to this. The Snap Fitness brand signatures are defined as the following:

• Consistent and Connected
• Relevant and Progressive
• High Motivation
• Knowledgeable Staff
• Clean and Safe

POSITION PURPOSE

The Club Manager is accountable for the operations of the Club and is responsible for a number of key outcomes of the associated business. The position plays a significant role in planning, drives sales and profitability, provides leadership, supervision, and development to subordinate Club staff, and manages/oversees personal training contractors.  It is responsible for ensuring a high standard of service is provided to members and that all related activities are managed in a commercial and cost-effective manner – delivering on Snap Fitness’ brand signatures and achieving Snap’s goal of being ‘Australia’s Trusted Workout’.

PRINCIPAL ACTIVITIES

People – Productivity and Morale

Desired Outcome: Create and maintain a positive, fair, and productive working environment 

• Maintain a good working knowledge of Snap Fitness Human Resources and WHS policies and procedures.
• Ensure that Snap Fitness procedures and processes related to human resource management and WHS are implemented in day-to-day activities.
• Managing staff / PT’s ensuring that work and service outcomes meet job or contract requirements.
• Undertake employee and contractor management (personal trainer) activities such as recruitment, induction, regular meetings, and ongoing performance assessments.
• Proactively address staff or contractor non-performance issues and take steps to drive performance
• Coordinate regular team meetings to create a strong and positive culture within the gym
• Implement sound leadership techniques to ensure that the working/club environment is inclusive and harnesses the diversity amongst both staff and contractors to bring about club business objectives.
• Implement a recognition strategy that recognizes and rewards superior performance.
• Lead staff and contractors

Presence – Marketing

Desired Outcome: Increase lead volume through internal & local marketing plans

• Plan a creative and inspiring marketing strategy for the following months in line with club targets and hitting all lead generation areas.
• Review data around marketing, leads, and sales to enable changes to be made
• Ensure that all social media marketing is current and relevant in-line with Snap Fitness policy.
• Ensure that all material displayed is neat, tidy and is in line with Snap Fitness specifications.
• Complete weekly sales reports for franchisee/Directors
• Complete all marketing for the club ensuring outreach requirements are being met weekly.
• Proactively keep up to date with, and promote products and services and inform members of current promotions
• Maximise selling opportunities through marketing initiatives and networking with local organizations and businesses including liaising with local schools and sporting teams to maximize business exposure.
• Manage and drive member and retail sales for the club
• Design and implement strategies to maximize member retention outcomes

Process – Member and Club Revenue and Net Profit Growth

Desired Outcome: Increase membership size and net profit growth

• Ensure that current member acquisition and retention campaigns are implemented consistently.
• Contribute to budget planning and manage budget parameters to achieve financial outcomes for the club.
• Maintain an understanding of profit and loss reporting, how these relate to club operations, and the resulting financial outcomes.
• Ensure all membership processes and documentation are completed and recorded accurately.
• Ensure members are provided with all relevant and required information related to their membership.
• Undertake monthly stock counts and ordering of supplies, ensuring Purchase Orders are placed for all required supplies.
• Manage retail stock control for vending machines and Snap merchandise
• Ensure all contractor invoicing is accurate and processed in a timely manner.

SKILLS, KNOWLEDGE AND EXPERIENCE

Recruitment, selection, and performance management for this position is based upon the person's demonstrated capability to:

(Technical) Maintain a high level of knowledge and technical expertise across all facets of fitness club management including sales and marketing, membership, operational management, budgets, human resources and WHS management. 

Behavior KPI:

• Demonstrates appropriate industry knowledge for assigned responsibilities and applies it to completing areas or achieving objectives.
• Demonstrates appropriate technical skills necessary for completing assigned responsibilities.
• Keeps current on recent industry developments and changes in company policy.
• Demonstrates business numeracy skills and the ability to manage budgets including profit and loss.
• Is aware of, and understands, legislative requirements and maintains an updated knowledge of Snap Fitness Policies and Procedures especially those related to HR and WHS.
• Has a complete understanding of the Club’s emergency procedures including emergency evacuation procedures, fire alarm and warning systems.
• Maintains a focus on ongoing personal development.
• Has ensured that staff and club operations are 100% compliant with Snap Fitness policies, procedures and Operations Manual guidelines.
• Has ensured all marketing is implemented in accordance with Snap Fitness marketing standards and has Director’s approval.

(Problem solving) Manage and facilitate outcomes for complex issues and competing priorities that involve, but are not limited to, sales, membership issues, IT systems, reporting and data management, people management and legislative/policy compliance.

ADDITIONAL INFORMATION

Equal Opportunity

Snap Fitness is committed to the principles and practices of equal opportunity in employment and development for its staff and its overall gym environment. In that regard, it is every staff member’s responsibility to ensure that no fellow staff member or club member is subjected to any kind of discrimination, harassment or bullying in connection with his or her employment, independent contract or membership with Snap Fitness.

Citizenship/visa 

To be appointed to a permanent position, a person must be an Australian citizen, have permanent residency status, or a visa permitting them to work in Australia permanently.