Collections Officer

WHO WE ARE..
  
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
  
https://www.sgfleet.com/au/about-us/careers

SOME OF OUR PERKS INCLUDE

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee Assistance Program

ABOUT THE ROLE

Ideally, you come from a collection or account receivable background. This role involves gathering rental payments and handling miscellaneous invoices for our fleet lease product, adhering to approved trading terms. You'll identify and record client payments received via EFT, Direct Debit, and Cheque in our receivable systems. Additionally, you'll collaborate with internal teams, clients, and our lease financier to address any invoicing or payment issues.

TASKS AND RESPONSIBILITIES

• Regularly review debtor accounts to promptly identify overdue payments, contacting clients professionally to arrange clearance.
• Prepare statements and reconciliations for clients, following up on outstanding invoices.
• Ensure alignment between arrears records on internal systems and those of our financier.
• Respond promptly to incoming correspondence via email, phone, and mail. Document all customer interactions accurately within the provided systems.
• Collaborate with the team to meet department requirements and support company goals and policies.
• Build strong professional relationships with clients and internal departments, ensuring clear communication, managing expectations, and resolving discrepancies promptly and professionally.

SKILLS AND EXPERIENCE

• Certificate or Diploma in Accounting, Finance, Business Management, or related field.
• Experience in collection/receivable roles for medium-sized operations.
• Financial expertise.
• Demonstrated ability to overcome challenges and achieve results.
• Proficiency in database software and MS Office Suite.
• Strong communication and negotiation abilities.
• Understanding of payment plans and accounting procedures.
• Familiarity with complex dual debtors’ systems.
• Knowledge of asset financing products.

ABOUT YOU

You will possess a customer service orientation, a proactive and enthusiastic approach, adept problem-solving and objection-handling skills, patience, resilience, and the ability to build and establish relationships with customers based on rapport and trust.

WHAT'S NEXT
  
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.