Accounts Receivable & Collections Officer

About the Organisation

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the Senior Shared Service Finance Officer for Accounts Receivable & Collections you will be responsible for processing and monitoring incoming payments in an accurate and efficient manner, ensuring all receipts are allocated accurately and in a timely manner.  You will also be responsible for the identification and follow up of aged debtors utilising various communication mediums, escalation and trending of disputes and collection performance reporting to stakeholders.

This is a full time maximum term contract role until August 2025.  This role offers the flexibility to work from your preferred location, whether that is your home or from an LWB office.

Key Responsibilities

• Process Accounts Receivable functions for National and Regional offices across LWB
• Set up and maintenance of Debtors, debtor enquiries and related journals
• Perform reconciliation of accounts activities
• Receipt cash in all forms and apply remittance amount to appropriate account
• Match payment to customer invoice
• Review and escalate non-matched customer payments or unapplied cash
• Sort and prioritise delinquent accounts
• Monitor delinquent receivables and compliance with payment plans
• Execute collection contact strategy
• Escalation of further collection action requirements
• Follow dispute management and escalation processes
• Investigate and resolve unusual or irregular transactions
• Monthly reporting
• Identification of any new or existing risks, issues or errors are addressed and escalated
• Actively contribute to the implementation of organisational projects, strategies and initiatives
• Assist in general financial analysis related to debtors, invoicing and collections

 Skills & Experience

• Demonstrated experience in Customer to Cash functions, ideally collections and Accounts Receivable aspects including experience in high volume processing environment.
• Demonstrated experience using a computerised Accounts Receivable & or collection system.
• Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes.
• Demonstrated experience in follow up and collection of outstanding debtors
• Working knowledge of relevant legislative and regulatory environment for areas of business responsibility.
• Ability to work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• Demonstrated written communication skills for the creation of reports, correspondence and other material.
• A keen eye for detail and an ability to work independently
• Proficient ability in the use of the Microsoft Office suite of programs.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
     
Benefits

• Join one of Australia’s largest social purpose organisations
• Full time maximum term contract role until August 2025, location flexible.
• Excellent tax benefits & monthly rostered days off

Applications close at midnight on Sunday 21st April 2024.

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here https://bit.ly/2GzZGWA