Commercial Manager, Healthcare Centres

We are seeking a talented Commercial Manager to join our Bupa Healthcare Centres team! 

As a commercial leader, you will be accountable for supporting a diverse portfolio of Healthcare Centres. You will drive financial and commercial performance by providing insightful analysis and reporting on business performance and identifying opportunities for growth and improvement. You will partner with the Operations team to identify, report and manage the key performance drivers in the business.

Reporting to the Head of Provider and Commercial – Healthcare Centres this is a permanent, full time and hybrid role. You can be based from our Melbourne, Sydney or Brisbane office locations when not working from home. 

What will your day look like:

• Lead the preparation of detailed qualitative and quantitative reports, including written recommendations, statistical analyses and evaluations of practice performance compared to market trends.
• Provide insights into potential growth areas, points of difference, strengths and opportunities for Bupa Health Centres.
• Generate reports and dashboards to present key performance metrics to stakeholders, this includes metrics relevant to supporting recruitment of new General Practitioners.
• Collaborate with Finance teams to ensure accurate budgeting, forecasting, and financial planning.
• Identify key business improvement opportunities using operational, financial and customer data and insights to improve customer experience, operational performance and productivity.
• Leveraging data and customer insights to identify core customer segments, market gaps to target and develop respective strategies to maximise opportunities.
• Assist the Connected Care team with M&A activities such as conducting financial analysis and modelling for prospective purchases including acquisitions, expansions of existing sites and greenfield sites.
• Support business planning discipline for practice pipeline strategy and individual practice growth.
• Collaborate with Operations Teams and Practice Leadership teams to optimise provider schedules and access.
• Manage contracts with healthcare providers, vendors, and other stakeholders.
• Evaluate contract performance against key performance indicators (KPIs).
• Negotiate and renegotiate contracts to optimize terms and conditions.
• Use effective negotiation, influencing and problem-solving skills to engage key stakeholders to reach consensus for common strategic goals.

Why work at Bupa? 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

What do I need? 

• Tertiary qualified with a Business or equivalent degree.
• Demonstrated experience as a Business Analyst or within Finance, Product, or Commercial roles.
• Strong business development experience with financial and vendor management ability.
• A high level of financial and commercial capability, with proven experience in applying financial and operational performance frameworks to drive successful business outcomes and contractual obligations, ideally within a networked business environment.
• Proven client relationship management and key stakeholder management skills
• Experience in Healthcare
• Demonstrated project management skills,
• Excellent verbal communication skills
• Excellent written communication skills and proven experience in writing reports

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Bupa’s global ambition is to be the world’s most customer centric healthcare organisation. We have a proud history of caring for over 75 years and a clear purpose: “helping people live longer, healthier and happier lives and make a better working world”.

Part of our strategy is our focus on expanding our health services offerings and increasing our owned provision footprint (both digital and physical). Our goal is to put the customer at the centre of everything we do, providing them with seamless and integrated health experiences. One of the ways we are delivering these experiences is through the creation of multi-disciplinary Health Centres, providing a high-quality, connected network of health services.

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.