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A fantastic opportunity has arisen for a Customer Sales Coordinator in Bristol. This is a permanent position that promises stability and growth potential for the right candidate. This role involves providing contract management support for Commercial Sales in all regions, including coordinating and collecting final commercial requirements and communicating with various business functions before submitting for final approval. The position also requires providing cross-functional support for Order Management, Customer Management, and CRM Support in all regions as needed.
Key Responsibilities:
- Contract Management:
- Analyse terms of customer contracts for commercial requirements including financial, logistics, operational, export and field services. Liaise with internal departments to obtain final agreement highlighting any areas of risks, ambiguities, conflicts or deviations from scope of work. Negotiate with Sales/internal departments where required
- Develop and manage appropriate processes to monitor compliance, and escalate non-compliance, with contract terms and conditions, and improve control and visibility over financial and legal commitments; ensure due diligence is complete.
- Ensure awareness and appropriate utilisation of Group Legal for commercial law advice, guidance and support. Liaising with Contract Manager.
- Order Management:
- Assist where required with processing customer orders for all regions liaising closely with the relevant regional co-ordinator to ensure that the customer receives the level of expected communication and follow-up throughout.
- Manage order accuracy for product, price and delivery to maximise order effectiveness and minimize errors.
- Provide regional support to ensure that all queries from customers, suppliers and internal colleagues are managed to successful conclusion in a timely manner.
- Prepare and ensure all paperwork trails are in order and appropriately filed.
- Customer Management:
- Provide regional support for the assigned customer base, ensuring customers receive order confirmation and acknowledgement, information and delivery to their expectations.
- Handle customer queries, objections and complaints through to successful completion with assistance from relevant departments.
- When necessary, collaborate closely with end-users, contractors, agents, and all departments to encourage customer-centered teamwork.
Education / Qualifications:
- Appropriate level education to enable interpretation of complex principles and assessment of risk.
- Relevant experience in a commercial environment similar to OIPT would be useful (high tech, high mix, low volume).
- A working experience of maintaining and operating ‘Order Entry’ systems and software is essential.
- Experience of working in a role closely linked to the customer would be useful.
- Highly PC literate, particularly in MS Office, Web based applications and, ideally, MRP systems.
Professional Skills/ Abilities:
- Experience and some formal training in contract law, contract drafting and administration, negotiation of change orders, effective correspondence, planning and scheduling is preferred.
- A structured approach to problem-solving.
- Excellent administration skills.
- A customer – focussed approach to delivering excellent service and improved accuracy.
At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.
Benefits:
Oxford Instruments provides more than just a competitive starting salary. You can also benefit from structured career development opportunities, a healthy work-life balance, private healthcare, a share incentive plan, 25 days of annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can customize based on your needs.
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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
