Communications Manager

Communications ManagerSouth Bank Corporation isn't just a place – it's an experience. Nestled in the heart of Brisbane, they are more than just a precinct; there a vibrant community hub bursting with culture, entertainment, and innovation. From lush green spaces to bustling markets and world-class events, South Bank Corporation is where memories are made, and stories unfold.Position Overview:Are you passionate about effective communication and engagement? Do you thrive in dynamic environments, driving strategic initiatives to success?At Troocoo, we're thrilled to be partnering with South Bank Corporation as we seek a seasoned Communications Manager to spearhead their communication and engagement activities. Reporting directly to the Senior Manager Marketing and Communications, you'll play a pivotal role in developing and executing high-quality, customer-focused communication strategies across our diverse range of projects, programs, and operations.Key Responsibilities/Activities:Communication and Engagement:

• Lead the development and implementation of strategic communication and engagement plans.
• Foster strong relationships with internal and external stakeholders to deliver exceptional outcomes.
• Anticipate and address emerging issues with responsive and engaging solutions.
• Provide expert advice on communication best practices within organizational and government frameworks.
• Prepare evidence-based materials to ensure effective stakeholder communication.
• Monitor and evaluate communication outcomes for continuous improvement.

Internal Communication:

• Implement strategies to align employees with organizational goals.
• Coordinate internal events and communication channels to keep staff informed and motivated.
• Enhance workplace efficiency through improved communication processes.

Media Relations:

• Manage media inquiries and develop proactive/reactive media materials.
• Monitor media coverage and manage media monitoring services.

Customer Compliments, Enquiries, and Complaints Management:

• Handle customer feedback and complaints, maintaining accurate records.
• Collaborate with Visitor Information Centre team to ensure consistent messaging and customer experience.

Key Skills, Knowledge & Experience Required:

• Bachelor’s or post-graduate degree in Communication, Business, Marketing, or relevant field.
• Minimum 10 years’ experience in communication and/or stakeholder engagement.
• Advanced expertise in strategic communication and stakeholder engagement.
• Strong interpersonal and communication skills for diverse audiences.
• Proven ability to manage multiple projects and prioritize effectively.
• Leadership experience, including team management.
• Proficiency in managing supplier relationships and mitigating risks.
• Familiarity with community engagement methodologies like IAP2 or relevant industry certifications.

Perks & Benefits:Work-Life Harmony: We're firm believers in balancing work and play. Enjoy flexible hours and immerse yourself in the spectacular events you help bring to life!Professional Growth: Sharpen your skills and carve your path to success with ongoing training and development opportunities.Thriving Work Culture: Join a dynamic team of passionate professionals who live and breathe their craft.Apply Now:
If you’re ready to make an impact in a vibrant and diverse environment, apply now to join the South Bank Corporation team. As this is a time-critical role, applications will be reviewed as soon as they are received, and interviews will commence immediately so please click 'apply now' with your CV and Cover Letter or contact Stephanie James at stephanie.james@troocoo.comShare this job