Community Engagement Officer

• Shape your career, reshape WA's energy future
• More than 35 employee benefits including a recognition and rewards' program
• Join an organisation that encourages diversity and inclusiveness

Shape WA's energy future and enjoy a career you can be proud of

It's an exciting time to work in the energy industry, with extensive opportunities for long-term personal and professional growth.

As we deliver energy solutions across the largest geographical area of any Australian power provider, we listen to and work with our communities, our customers and our team. We're responding to the challenges presented by a changing climate and leading the transition to a low carbon, renewable energy future.

We're privileged to work with, live alongside and respect the culture of First Nations peoples who first understood the energy of this land.

Remote Community Engagement Officer
Joining our team means you'll be part of something that really matters. As our Remote Community Engagement Officer, you will be responsible for supporting community and stakeholder engagement into the RESP communities that will be transitioned to Horizon Power. Facilitate the delivery of Community Engagement materials to communities, capturing of customer information to enable setup of accounts within billing systems.

Your role will include:

• Assisting in delivery of the Remote Community engagement plan and associated activities remotely and within the Aboriginal Community locations.
• Supporting the development of trusted, mutually respectful relationships between the communities and Horizon Power.
• Following outcome driven Community Engagement with the goal of ensure each customer's meter is exchanged and customer data captured within agreed timeframes.
• Assist in preparing the logistics for visitations to communities between various parties.
• Accurately capturing customer data for use in Horizon Power customer billing systems.
• Supporting the Community Engagement Lead to continuously improve delivery of engagement within the communities.
• Actively manage and respond to any community issues, queries or escalation from Remote communities either raised directly by the community or Regional Service Providers.
• Provide additional customer service and administrative duties as required.
• Provide support and logistics for events as part of Community Engagement within the various communities.

You will have:

• Excellent customers service and stakeholder relations skills.
• Strong verbal and written communication skills.
• Ability to proactively manage community issues.
• Ability to tailor messages to particular customers.
• Knowledge and understanding of social impacts, Community Engagement.
• Willingness to undertake extensive travel throughout regional WA and into Aboriginal Communities.
• Experience in working with regional and remote communities, including Aboriginal community members and stakeholders.
• WA Drivers Licence Class "C" or "C-A.

Our employees enjoy real rewards and recognition including:

• Working on impressive renewable energy projects across WA
• Supporting the regions, in the regions
• Helping to create a connected and thriving WA
• Working in small teams who are part of something bigger for WA
• An extensive rewards and recognition program
• Access to our award-winning health and wellbeing program
• Paid parental leave for primary and secondary caregivers
• Four weeks of annual leave with the addition of 3 days private leave
• Paid volunteering days to help your community
• Flexible working arrangements

Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

Are you ready for something that's bigger than a job?

If you're excited about the opportunity to join our Horizon Power team and make a real difference in the energy future of WA, we want to hear from you.

Click 'Apply' below to get started with your application.

Applications close on 17 April 2024.
Please note: In some cases, we need to close the advertising earlier than the closing date - so don't miss your chance!