Community Engagement Team Leader (Infrastructure)

Permanent opportunityFor purpose organisation with award-winning culture - 86% employee engagementTrue hybrid working environment - no set mandated days in the officeThe Role Reporting into the Manager Stakeholder, Media and Engagement (SME), you'll be part of a dynamic, multi-disciplinary team that strives to build trust and confidence with our community and stakeholders by delivering a best practice approach to communicate and engagement. About Us Yarra Valley Water provides essential water and sanitation services to over two million people. We are one of Australia's largest water utilities with more than 30% of Victoria's population relying on us 24/7. We're future focused and continually work to anticipate the changing needs of our customers and stay ahead of evolving community expectations. We're shifting to a regenerative approach in our work to actively contribute to improving the natural environment we all rely on. You'll be working in our Strategy and Community Group, a fast paced, dynamic and rewarding environment, where we work together to provide strategy leadership and programs that achieve greater customer and community connection and value. Key Responsibilities Key areas of responsibility include: Oversee the day-to-day activities for a team of Stakeholder & Community Engagement Advisors.Be a point of escalation for the team, with responsibility for escalating issues, risks and opportunities to the Manager, SME as needed.Support the Manager SME with strategic Community Engagement activities as directed.Develop, deliver, and monitor Community Engagement and communication strategies.Build and secure customer satisfaction by generating awareness of our project delivery and the benefits of partnerships, through a range of channels.Partner with project managers and staff and provide advice on best practice engagement and communication strategies.Identify opportunities to improve communication channels, leveraging emerging technologies where appropriate.Have the customer and community perspectives at the forefront of project planning and delivery, holding a key role in identifying and mitigating risks to customer experience and satisfaction.Develop trusting, productive relationships across the organisation, and with external stakeholders.About you We are looking for someone who has a passion for leading and coaching others in the delivery of high-quality communication strategies. If you have the following capabilities, get in touch: Demonstrated experience in leading and coaching people.Excellent written and verbal communication skills, as well as relationship management skills.Demonstrated experience in a Community Engagement, stakeholder management, public relations or communications role.High level of organisational skills and ability to prioritise and manage multiple tasks to meet tight deadlines.Sound knowledge of effective public participation frameworks and models.Knowledge of effective communication tools, techniques, and mechanisms as well as demonstrated awareness of brand risk mitigation.Tertiary qualifications in Communications, Marketing, Sociology, Engagement (or a related field).More details on responsibilities and core capabilities can be found in the linked position description. Why work with us? This position is classified as an Officer Level 5, with a full-time salary ranging from $114,731.92 to 124,030.66 per annum dependent on experience, plus 11.5% superannuation.An inclusive culture, that cares deeply about people and their professional growth.Flexibility for real. For us it starts with trust. We're committed to creating a truly hybrid workforce - where our people are empowered to design their days with their teams, around where their work is best done - click to learn more about our hybrid working principles.Home office set up allowance of $650.Laptop and headset provided.14 weeks paid parental leave.15 personal leave days per year.Training and development opportunities.Onsite parking, canteen, social events, skill-sharing and networking opportunities.Please keep reading... Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please apply or get in touch. We'd love to have a chat and see if you could be a great fit. How to apply Applications should include a supporting Cover Letter and Resume. If you want to learn more, please reach out to Rhiannon Matthews on 0434 893 921. Closing date: Tuesday 2nd April 2024 We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email recruit@yvw.com.au. This position is available for Yarra Valley Water employees and external applicants. Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.