AddressThis is a Community Moderation Specialist role with one of the leading companies in AU right now 🔥 -- Woolworths Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Woolworths Group 🧐🧐
We are looking for someone who will be the face of the community in the bunch and teambunch communities. This role is critical in setting the tone for the communities to be safe, inclusive, positive and supportive environments where members can have open discussions and share feedback, ideas and knowledge. We live by the principle of ‘by the community, for the community’ and seek someone who can be a key touchpoint for our team and customers to help us close the feedback loop on our brands, and ‘create better experiences together for a better tomorrow.’ **What you'll do**
- Leverage best-practice community management principles to inform response to members.
- Respond to customer and team discussions using agreed-upon guidelines.
- Diplomatically and empathetically reach positive resolutions to conflict in the communities.
- Quickly identify when discussions and comments require warning and/or suspension of users (including for inappropriate language, or ‘gaming’ the system) or need escalation.
- Ensuring the ongoing health and stability of the team and customer communities through maintaining and updating of documentation relating to the governance of the community
- Working with a community management agency to embed community management best practice in moderation activities.
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