Community Relations Officer

Job description
What we provide:

• Free on-site parking
• Complimentary drinks, breakfast & lunch provided by our café.
• Fun easy going work environment with friendly staff.
• Paid annual leave for your birthday.
• Performance recognition, Employee of the quarter awards
• Career progression
• Training and development opportunities

Responsibilities:

• Coordinate participant, external provider, and support worker feedback via phone, email, and in-person communication.
• Refer complaints and incidents to the appropriate team leader for management.
• Conduct regular spot checks for support worker supervisions in in-home care.
• Manage media accounts (Instagram, Facebook, LinkedIn, Google, Clickability) and approve all posts.
• Oversee networking and brand awareness initiatives, including community-based appointments, cold calling, expos, and events.
• Manage and facilitate internal events (e.g., employee of the quarter, end-of-year) with Human Resources.
• Support the implementation of strategies, monitor progress, and review as necessary.
• Advertise FBA Care services, focusing on SIL/Respite services.
• Acquire suitable properties for SIL and Respite services.
• Support evidence-based practice through administrative skills, documenting outcomes, and monthly reporting.
• Develop and implement continuous improvement initiatives.
• Contribute positively to the business.
• Work respectfully with clients, their families, and support networks.
• Manage participant onboarding, including inquiries, intake forms, and profile creation.
• Handle the internal referral process and maintain the DMS register.
• Conduct OH&S assessments and gather feedback from participants at various intervals post-referral.
• Ensure participant satisfaction and a person-centred service.
• Assist participants in making complaints, address issues, and take corrective action.
• Follow reporting requirements and timelines.
• Manage participant exit process and gather feedback.
• Perform account management duties.
• Establish and maintain relationships with NDIS, LAC, service providers, and the local community.
• Contribute actively to the business in a positive manner.
• Fulfill any other duties as directed.

Essential Criteria:

• Ability to work in a proactive manner, organising and managing own workload
• Strong problem-solving skills
• Ability to be a team player
• Demonstrate reliability, punctuality, and trustworthiness
• Strong commitment to person-centred approach
• Strong verbal and written communication skills
• Disability Workers Screening Check and Working with Children’s Check
• Australian Driver license and use of own car
• Thorough understanding of conflict of interest and professionalism in the workplace
• Completed or willing to obtain NDIS orientation (Quality, Safety and You) and Covid-19 Infection Control Training

Desired Criteria:

• Proven experience in the disability sector

This is your chance to make an important contribution to the lives of people with disability by adding value through your contemporary and professional skills. If you feel this opportunity may complement your career to date, then join us and be part of a well-recognised provider of disability services!
Aiming to hire by Jan 2024!
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