Company

AnzSee more

addressAddressCity, ACT
CategorySocial Care

Job description

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

 

The Customer Resolution and Remediation Portfolio are champions for listening to our customers and solving their concerns with the bank. We make a difference by resolving complaints with consistency and fairness, while promoting the value of insights to our colleagues in frontline businesses and tribes.

 

Are you passionate about helping customers? Are you an “outside the box” thinker” who loves investigation, problem solving and working within a collaborative environment? This is an exciting and dynamic opportunity for you to join ANZ’s Customer Resolution and Remediation Portfolio.

 

We have multiple Case Manager roles in our new Internal Dispute Resolution team based in Manila. We are looking for customer-centric dispute resolution professionals with a commitment to fairness, consistency, and critical thinking to join our team to support customers across Australia Retail and Commercial Divisions.

 

The Complaints Case Manager will play a pivotal role in the Early Resolutions Team and will be responsible for:

  • Resolving customer complaints assigned to them with high quality and efficiency and ensuring the delivery of fair and balanced outcomes
  • Anticipating impacts to customers, prepare for quality and timely dispute resolutions and provide the customer with the best solutions
  • Improving the way we understand and resolve complaints to influence and drive improvements to ANZ’s services and products
  • Practicing strong compliance and operational risk management
  • Ensuring we meet our dispute resolution targets in line with Australian regulatory requirements

 

Role Type: Permanent, Full-time 

Role Location: 30F, MDC 100 Bldg., E.Rodriguez Jr. Avenue, Corner Eastwest Avenue, Brgy. Bagumbayan, Libis, Quezon City

Work Shift: Australia, Hybrid Work Set-up (50/50) 

What will you bring?

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

 

To grow and be successful in the role, you will ideally bring the following:

  • Strong written and verbal communication skills
  • Excellent relationship building and stakeholder management abilities, preferably with direct customer experience
  • Proven analytical, influencing, and problem-solving skills, combined with the ability to identify risks and impacts
  • Critical thinking and an ability to generate options, potential solutions and implement corrective action
  • Energised to advocate for your customer, considering fair and balanced outcomes to help improve their financial wellbeing
  • Strong planning and coordination skills and ability to work effectively under pressure
  • Highly motivated, results driven, team and customer-focused
  • Understanding of dispute resolution principles; customer advocacy and regulatory compliance

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

 

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

 

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

 

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 58540.

Job Posting End Date

09/02/2024, 11.59pm, (Melbourne Australia)

Refer code: 1397543. Anz - The previous day - 2024-01-31 16:07

Anz

City, ACT

Share jobs with friends

Related jobs

Complaints Case Manager

Youth Case Manager

Abrs

Downer, ACT

just now - seen

HR Adviser, Wellbeing and Professional Standards Case Management

National Indigenous Australians Agency

$94,715-106,438 per year

Canberra, ACT

11 hours ago - seen

APS6 Senior Case Manager

Horizonone

Canberra, ACT

12 hours ago - seen

Case Management Officer - Multiple Levels

Chandler Macleod Group

Canberra, ACT

yesterday - seen

Senior Case Manager

Eml Group

Canberra, ACT

3 days ago - seen

APS6 Senior Case Manager

Horizonone Recruitment

Canberra, ACT

5 days ago - seen

Family Case Manager

Woden Community Service Inc

Phillip, ACT

5 days ago - seen

Case Manager

Eml Group

Canberra, ACT

5 days ago - seen

Lawyer/Legal Case Manager – Baseline Clearance

Limber

Canberra, ACT

a week ago - seen

Clinical Case Manager (Registered Nurse)

Ldk Healthcare

Australian Capital Territory

a week ago - seen

Case Manager

Community Options Australia

Canberra, ACT

2 weeks ago - seen

Case Manager - Justice Housing Program

St Vincent De Paul

Yarralumla, ACT

2 weeks ago - seen

Legal Case Manager / Associate to Senior Judicial Registrar

Federal Court Of Australia

Canberra, ACT

3 weeks ago - seen

Therapeutic Case Manager

Australian Childhood Foundation

Canberra, ACT

3 weeks ago - seen

Senior Human Resources Officer – Case Management (Multiple Positions)

Australian Department Of Defence

Canberra, ACT

3 weeks ago - seen

APS 4 - Case Manager to Judicial Registrar or Senior Judicial Registrar

Federal Court Of Australia

Canberra, ACT

3 weeks ago - seen

Director Case Management & Community Partnerships | Full-time Permanent

Act Education Directorate

Canberra, ACT

a month ago - seen

Trauma Case Manager Registered Nurse Level 2 | Full-time Permanent

Canberra Health Services

Canberra, ACT

a month ago - seen