AddressCompany description:
The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit http://www.dec.nsw.gov.au/
Job description:
- 1x Ongoing Full-time and 1x Temporary Full-Time opportunity for a period of up to 12 months.
- Location: Parramatta with flexible work arrangements.
- Salary ranges from $79,032 - $86,539 p.a. plus superannuation and annual leave loading.
About the Department of Education
The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and corporate offices. Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit NSW Department of Education
About the role
As a Complex Case Support Officer, you will operate in a busy team environment. Your customer focused and pragmatic approach will be pinnacle in the delivery of quality advice and coordinating timely response to incidents to ensure a safe workplace and learning environment.
Your responsibilities will also include:
- Managing and responding to a high-volume of incidents of at-risk and vulnerable children and young people, and ensuring timely and efficient triage and review.
- Fostering strong relationships with various stakeholders and team members
- Handling sensitive information with the utmost discretion and confidentiality
For further information please click here to view the role description
Key knowledge and experience
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Demonstrated understanding of and commitment to the value of public education
About you
We're seeking a resilient and adaptable team player who excels in triaging information and providing advice on safety management. You will also demonstrate:
- Ability to take on tasks with determination and confidence.
- Strong decision-making skills and ability to navigate challenging conversations.
- Assertiveness and initiative, with the ability to work autonomously while collaborating with the team.
- Experience working in a high-volume and dynamic environment, handling confidential and sensitive information.
Benefits
- Flexible working arrangements, including - hybrid/work from home arrangements.
- 35 hour working week
- Competitive salary , salary sacrificing, employer's contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
When applying you will need to:
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
Targeted Question 1
Provide an example of a time when you have had to approach a difficult conversation that was of a sensitive nature. How did you ensure it was handled with care and professionalism? (Max 500 words)
Targeted Question 2
In this role, you will be responsible for triaging reported incidents that involve high risk-taking behaviours exhibited by students. Describe a time when you had to provide time-sensitive and effective safety related advice. Who did you involve, and what was the outcome? (Max 500 words)
Closing date: Friday, 5th July 2024 at 11:59pm.
For role enquiries please contact Haylee Rockwell details at ***************@det.nsw.edu.au
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (*****@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion."
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
