Compliance Advisory Manager - Business Operations And Regulatory & Compliance

Is this your next role?

We’re building our regulatory and compliance capability across the organisation by introducing a newly created Compliance Advisory Manager opportunity, Business Operations and Regulatory & Compliance. Initially reporting directly to the Head of Compliance and Assurance, this role will see you partner with the divisions outlined below to ensure the applicable compliance obligations are understood and met:

Business Operations and Regulatory & Compliance

The Business Operations Division encompasses the Heritage and People’s Choice Products, Payments & Digital Channels, Lending Operations, Banking Operations, Operations Risk & Remediation, and Operations Delivery & Fraud teams, and strives to fully support our member-facing teams and organisation to deliver the best experience to our members. 

The Regulatory & Compliance Division supports Heritage and People’s Choice to maintain our members’ trust by meeting its regulatory compliance obligations. The Regulatory & Compliance Division includes the Compliance & Assurance, Compliance Integration, Transformation & Regulatory Affairs, and AML teams. 

You must be able to demonstrate in-depth experience in compliance obligations relating to financial retail products and services, fraud, anti-money laundering and counter terrorism financing, and remediation. You’ll also be required to undertake Line 1 assurance activities, including compliance obligation control testing and treatment plan management for the obligations and controls owned by the Remediation and Fraud teams, and the Regulatory & Compliance Division.

Other key responsibilities include:

• Providing specialist compliance risk management support to ensure your designated Line 1 business unit/s understand and adhere to the requirements of the HPC Compliance Management Framework. 
• Assisting Risk/Obligation Owners in updating policies, procedures and training material relevant to your business unit, and provide key information about obligations management, including roles, responsibilities and processes.
• Ensuring Risk/Obligation Owners are aware of upcoming regulatory changes, as reported by Line 2, that may impact their relevant area/s.
• Assisting Reform/Obligation Owners in ensuring regulatory changes are implemented in a compliant manner, including the development/review of policies, procedures, system changes, training, assess impact on the risk profile, implementation of controls. 
• Reviewing and identifying compliance related incidents and potentially reportable situations, as part of the Incident and Issue Management Procedure.
• Managing compliance incidents, engaging with the relevant business unit SMEs to ensure incidents are appropriately remediated and the risk of future non-compliance reduced or avoided.
• Ensuring required information is provided to Line 2 to ensure compliance breaches are reported to the relevant regulator in a timely, compliant, and accurate manner.
• Supporting business units in preparing and contributing to returns/attestations/certifications/consultations to regulatory bodies as appropriate.
• Preparation of necessary submission and reports for Management and Board Committees.
• Assisting in Compliance Obligations Register implementation and ongoing operation, including the implementation and completion of attestations.
• Conducting compliance control testing, identify control gaps, implement treatment plans to address any gaps identified, and manage actions to completion. This includes implementing additional controls to uplift compliance and the risk profile.
• Overseeing the completion of Line 2 Assurance compliance actions relevant to your business units.
• Establishing and maintaining excellent working relationships with internal and external stakeholders.

About you

We’re looking for someone with a key eye for detail and analytical mindset, and who isn’t afraid to challenge the status quo. It’s also critical that you present strong communication skills with the natural ability to collaborate and engage with others for the purpose of driving continuous improvement. Additionally, you will be responsible for reporting to leadership on any overdue actions that need to be included in relevant board or committee reporting.

You must also be able to demonstrate the following:

• Minimum 5 years of experience in compliance risk management.
• In-depth knowledge of AML/CTF obligations.
• Sound knowledge and understanding of retail banking.
• Experience in developing and reviewing compliance policies and procedures.
• Experience and sound understanding of the AFSL and ACL regulatory regimes.
• Excellent knowledge of reporting procedures and record keeping
• Demonstrated desire to work in a fast paced, challenging environment whilst maintaining a positive attitude.

Who are we?

It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 

Benefits of working for us 

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:

• Work from anywhere philosophy with the flexibility to work from home or in the office
• Career development opportunities, and ongoing training, coaching and support
• A dedicated Employee Assistance Program for you and your family to access in times of need
• Paid volunteering days and access to a diverse range of community and charitable initiatives

If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by Tuesday, 12 March 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.

If you would like more information, please email the Talent Acquisition Team on careers@peopleschoice.com.au or hr.recruitment@heritage.com.au.