AddressCompliance Officer – Part Time, 8 days/fortnight
Council is seeking a suitably qualified and experienced individual to fill the above position.
The purpose of this position is to effectively implement and ensure compliance with the provisions and intent of NSW Statutes, Regulations and Council’s Policies and Acts and Regulations applicable to the duties and responsibilities of the Compliance Officer, to achieve best health, welfare and wellbeing for the whole community, while appreciating an individual’s right to natural justice.
This is a Part Time position, 8 days (68 hours) per fortnight – Monday to Thursday each week. with on call some weekends, when the relief ranger is not available (must also monitor after hours calls and respond to emergencies).
The position is Grade 10 in Council’s salary structure with a commencing salary of $31.10 per hour, plus superannuation and allowances as per the Local Government State Award depending on qualifications and experience.
Applications close 28 March 2024.
Position Title
Compliance Officer
Doc ID
13270
Department
Development and Environment
Grade
10
Status f/t, p/t, casual
Permanent Part Time
Hours of Duty/days worked
Monday – Thursday 68 Hours/fortnight – with on call some weekends, when relief ranger is not available (must also monitor after hours calls and respond to emergencies)
8 Day Fortnight
UV Rating
Medium
Directorate
Infrastructure
Supervisor
Development and Environment Manager/Deputy General Manager Infrastructure
Date Compiled
July 2012
Date Modified
- June 2014
- November 2014
- March 2015
- January 2016
- June 2022
- February 2023
- March 2024
Corporate Values - 'ECLAIRS'
- Ethical
- Caring
- Loyalty
- Accountability
- Integrity
- Respect
- Safety
Purpose of Position
This section should contain an encompassing statement of the major focus of the position. It should not define/list tasks, or responsibilities.
To effectively implement and ensure compliance with the provisions and intent of NSW Statutes Regulations and Council’s Policies including:
- Local Government Act 1993
- Companion Animals Act 1998
- Environmental Planning and Assessment Act 1979
- Public Spaces (Unattended Property Act) 2021
- Roads Act
- Environmental Offences and Penalties Act
- Impounding Act 1993
- Animals Act 1977
And other Acts and Regulations as are applicable to the duties and responsibilities of the Compliance Officer to achieve best health welfare and wellbeing for the whole community while appreciating an individual’s right to natural justice.
Key Result Area’s for the Position
The key result areas (KRA’s) are the major outputs for which the position is responsible and are not a comprehensive statement of the position activities. Ideally, each KRA should cover a separate area of the work function. Most positions should be adequately covered by 5-8 KRAs.
No position should require more than 8 – maximum. The KRA’s are each broadly defined explaining the essential functions of the position. In addition each KRA may also be accompanied by detailed lists of tasks of how work is to be carried out.
Key Responsibility Areas
Key Result Area: Animal Control
Task
Standard - to what qualitative or behavioural standard should the task be performed at:
1
Registration/Micro-chipping, Disposal and removal of Animals
- Ensure all relevant animals (dogs and cats) within the Shire are registered in accordance with the Companion Animals Act. Unregistered animals may be identified through inspection activity, community awareness programs, complaint, notification, or any other method that may assist to determine the registration status of dogs and cats within the Shire.
- Carry out micro-chipping of animals commensurate with training and authorisation levels.
- Carry out or arrange for the euthanasia and disposal of animals (dogs and cats and others) as required.
- Make arrangements for the removal of 100% of dead animals including, horses, cattle, sheep, goats, dogs, cats or any other animals within 5 days of notification.
- To monitor and control feral cats in order to protect native populations.
- Random checks of Narrandera, Grong Grong and Barellan are undertaken to determine registration status of animals
2
Impounding duties
- 100% of animals are impounded or released in accordance with the CAA within 4 hours of arrival at the pound.
- Maintain the Narrandera Shire Place of Care in accordance with the relevant regulations and codes including the keeping of activity records.
- Maintenance of Council’s Compliance Vehicle and the animals therein to an acceptable standard.
3
Livestock
- Carry out control of livestock in residential and rural areas in accordance with requirements of Council’s policies and the Local Government Act.
4
Ranger services out of area
- 95% of out of area requests for services from resource partner councils actioned within 4 days
Key Result Area: Nuisance
Task
Standard - to what qualitative or behavioural standard should the task be performed at:
1
Patrols
- Patrols of Council roads, streets, vacant crown land and other areas to monitor illegal dumping of rubbish within the Shire.
- Enforce requirements in accordance with relevant legislation and Council policies including requirements regarding the covering of loads to avoid spillage of materials from vehicles.
- Assist to initiate public awareness campaigns to increase the public’s awareness of their responsibilities generally relating to nuisance topics.
- Investigate complaints concerning the burning of rubbish where such burning is causing a nuisance or the burning of rubbish on land.
2
Illegally dumped litter/rubbish
- Investigate notification of illegally dumped litter/rubbish with 5 days of notification
- Commensurate with training, warning notices and SEINS issued within 5 days of identification of the dumper of litter/rubbish
3
Abandoned Vehicles
- Carry out patrols and investigation into owners of abandoned vehicles to ensure disposal in an approved manner
- Issue infringement warning notices and SEINS notice
- Commensurate with training, warning notices and SEINS issued within 5 days of offence detection
Key Result Area: Administration
Task
Standard - to what qualitative or behavioural standard should the task be performed at:
1
Standard Operating Procedures
- Write and revise standard operating procedures for regular and periodic activities
2
Maintain Place of Care diary
- Details relating to impounded or released animals are recorded 100% in the pound dairy with records updated within 4 hours of receipt of new information
3
Maintain records
- Maintain operational registers and records in accordance with legislative requirements and Council practices and procedures.
- Receive, record, clarify, investigate and action complaints made in relation to matters under various Acts and Regulations administered by Compliance Services.
- Provide timely and accurate responses to requests from the public for information in relation to responsibilities and obligations under various Acts and Regulations.
- Draft correspondence or notices/orders in accordance with delegated authorities.
- Prepare evidence, affidavits and brief legal representatives in legal proceedings as necessary. Where required, make court appearances to represent Council.
- Respond to complaints and enquiries and record in Council’s customer management system.
- Action other targets as agreed between the Deputy GM Infrastructure Services and Compliance Officer.
- Participate in resource sharing opportunities as they arise with external organisations based in the Shire and located outside the Shire as directed by the Deputy GM Infrastructure Services.
- Any other duties as directed by the Deputy GM Infrastructure Services
- Provide a high level of customer service and contribute to the provision of an effective and efficient Compliance Service.
Key Result Area: Client and Community Responsibilities
Task
Standard - to what qualitative or behavioural standard should the task be performed at:
1
Professional attitude
- 100% of activities undertaken in accordance with approved procedures, policies, schedules and within designated timeframes.
- 100% of activities undertaken in accordance with Work Health and Safety Act requirements.
- Confidentiality maintained 100% of the time.
2
Community awareness program
- Present 2 awareness sessions regarding animal ownership issues annually
3
Process and respond to client and community complaints or notifications
- Respond to 95% of urgent complaints or notifications within 24hours of notification.
- Respond to 95% of complaint information or notifications within response time as per customer service charter.
4
Issue infringement warning notices and SEINS notices
- Warning notices and SEINS issued within 5 days of offence detection
5
Dealing with the public
- Enforce requirements in accordance with relevant legislation and Council policies including the issue of Infringement Warning Notices and SEINS notices.
- Assist to initiate public awareness promotions to increase public knowledge and companion animal owner’s responsibilities within the general community and in schools and other community centres.
Task
Standard - to what qualitative or behavioural standard should the task be performed at:
1
Liaise
- With the DGMI on all matters which are likely to reflect on or enhance the Compliance Department or the Council
- As required with other divisions of Council, external agencies and bodies to ensure a co-ordinated and informed team approach to tasks
2
Promote and support
- Promote and support the shared values of Council at all times
3
Co-operate
- With the direction of the DGMI at all times commensurate with training and authorisation levels
Enterprise Risk and Work Health and Safety responsibilities of Workers/Employees
Task
Standard
1
Comply with safe working procedures
Comply with the WH&S Act section 28, Duty of workers;
- Take reasonable care for his or her own health and safety; and
- Take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
- Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this act; and
- Co-operate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.
Follow safe work procedures established by Council
2
Use of appropriate personal protective equipment and safety systems
Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in WH&S procedures, or as in the safe work method statements
3
Assist with the preparation of risk assessments and safe work method statements
Before commencing work or job where there is an identified risk, conduct a risk assessment to identify, assess and control the hazards associated with the work or job. This must be conducted in conjunction with other relevant staff, and the supervisor;
Assist in the annual review of safe work method statements
4
Report WH&S
Report workplace hazards to the supervisor or manager and WHSO as soon as possible after they occur or are identified; and
Report injury or illness arising from workplace activities using the Incident /Injury/ Near miss report form as soon as possible after incident
5
Enterprise Risk and WHS Training
Attend all required Enterprise Risk and WHS training
Selection Criteria
Qualifications:
Essential: Possess and maintain a current Class C driving licence (a mandatory condition of employment)
Essential: Clearance under the NSW Police National Criminal History Record Check
Essential: Completion of a Prohibited Employment declaration form and clearance under NSW Child Protection legislation
Preferable: Completion of relevant courses such as Regulatory Services, Certificate III or equivalent, Animal Handling Qualifications, Micro-chipping and Euthanasia certification, and SEINS training
Experience/Knowledge/Attributes:
1.
Sound verbal communication skills, including the ability to negotiate and resolve conflict, and work effectively in a team environment
2.
Demonstrate a high degree of self-motivation and initiative as the employee will spend periods of time without direct supervision
3.
Computer skills with the ability to:
- maintain records electronically using Excel and Companion Animals databases
- Produce documents in Microsoft Word
- save and retrieve documents in an electronic document system
4.
Well-developed time management and organisational skills
5.
Ability to interpret and apply local government law enforcement legislation, procedures and practices
6.
Demonstrated ability to undertake animal control duties including previous animal handling skills and experience in the operation of an animal place of care
7.
Proven experience as a Compliance Officer
8.
Physical ability to lift and handle animals
9.
Ability to respond to afterhours emergencies
Required Vaccinations:
Preferable: COVID-19 Vaccination (or medical exemption)
Preferable: Influenza Vaccination
Preferable: Hepatitis A
Preferable: Hepatitis B
Essential: Tetanus (dT or dTpa)
Preferable: Q Fever
