Concierge Supervisor

Company Description
Most people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are dedicated to providing our staff with an exciting work environment.
Are you creative, extroverted and highly customer orientated? If so, Mercure Sydney wants you in our team!
Job Description

• Supervise and support of the Concierge team.
• Provide quality service to guests by responding to their requests promptly, efficiently and courteously.
• Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Have excellent product knowledge and use every opportunity to promote Hotel facilities and maximise sales.
• Teaching and sharing your knowledge and passion with the team.
• Problem solving –you never know what’s going to happen but you need to try solve any issues that arise.
• Be proficient in the use of all front and back office equipment.

Qualifications

• Have a positive and outgoing personality - we want someone who is going to make the most out of a situation.
• Genuinely like people, be curious and open-minded
• Excellent communication skills, and a strong focus on guest satisfaction
• Have a deep understanding of Sydney's sights and hidden gems
• The ability to work various shifts, including nights and weekends
• Be able to lead by example, is hands on and can instil a sense of fun in the workplace
• Ideally have previous experience as a Concierge Team Leader or Supervisor
• Knowledge of Opera Cloud (Desirable)

Additional Information

• Hotel and dining discounts worldwide, across the Accor network
• Attractive food & beverage discounts in-house
• Discounted on-site parking
• Uniform dry cleaning
• Central location - located close to all major forms of public transport
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
• Access to Accor training programs and career opportunities using industry-leading platforms
• Free 24 Hour access to our Employee Assistance Program

At Mercure Sydney, everything we do is from the heart – we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day.
If this sounds like you – apply now and join our friendly team.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.