AddressHours: 10am-2pm Sat & Sun (with possible weekday 4pm-8pm work)
About Us
Summit Facilities Group is a privately owned Building and Facilities Management company with a commitment to transparency, sustainability, value and excellence.
We service a range of clients throughout Melbourne and focus on delivering the best functional building possible with the highest level of customer service and interaction.
Our community values professionalism, friendliness, and reliability, and we are seeking a dynamic individual to join our team as a Resident Support/Concierge.
The Role
As a Casual Residential Building Concierge, you will work unsupervised, ensuring that residents and visitors receive outstanding service and assistance. Your primary responsibilities will include:
- Assisting residents with queries and concerns.
- Conducting daily site walks and monitoring building security and access control systems.
- Performing administrative tasks to support the Building's Facility Manager, such as responding to resident queries and maintaining logs.
- Handling emergencies and incidents with professionalism and efficiency
- Following company systems and processes to achieve the Owners Corporations goals
Requirements
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Attention to detail and a proactive approach to problem-solving.
- Previous experience in a customer service role preferred.
- Flexibility to work evenings and weekends as needed
