Consultant, Commercial Claims

Have meaningful impact as  Rapid Claims Consultant, Property

As part of the largest insurance group in Australia and New Zealand, we’re here for you. Are you ready?

YOUR ROLE 

It is a hybrid role and we are open to candidates from a number of  states. Successful candidates will work from our state-of-thce-art office loated  in Sydney, Melbourne, Adelaide and Perth.  We have multiple opportunities 

However, you will be required to work Monday to Friday Business Hours from 8.30 – 5.00PM (Perth Time). Your IAG journey commences with a comprehensive, induction training (fully paid).

Working closely with internal and external stakeholders, you’ll manage complex claims and effectively execute and maximise negotiated settlement opportunities.
You’ll identify and engage in opportunities to drive cost containment that ensure a commercially beneficial outcome for the organisation, aligned with our legislative and compliance requirements.
Joining our Rapid Property team you will manage multiple brands and a range of policy types including personal home, rural and commercial policies. You’ll be operating in a fast-paced environment with customers that are experiencing major life events. High level of communication, displaying empathy and the ability to be resilient is an absolute must.  In return you’ll be part of an engaging team that make a difference. 

Please note: To work from home, you’ll need high speed internet connection and a private home office set up.  

Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent on the approval from your current manager. Should your application proceed to reference check stage, your current manager will be contacted.

ABOUT YOU 
To be success you’ll demonstrate the following:
•Understanding and sound knowledge of claims management and settlement
• Experience to effectively deal with customers and diffuse conflict situations.
•Capability to work collaboratively and effectively in a fast-paced environment
•Strong written and verbal communication skills
•Ability to actively listen and problem solve effectively
•Good interpersonal skills with the ability to build and manage stakeholder relationships
•Computer skills
 
Multiple Opportunities Available 

Applications close on: Thursday 21st, March 2024
 
ABOUT US 
At IAG you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.    
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.  
 
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. 

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.  
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change. 
 
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you. 
 
All this shows up in what we offer:  
1.    Grow your financial future with 13% superannuation as standard 
2.    Access up to 50% off personal insurance, including home and motor insurance 
3.    Flexibility through a program called MyFlex - supporting you to live life to the full 
4.    Welcome Back cash bonus when returning from parental leave 
5.    Partner discounts on every day and special occasion items 
6.    Carers and parents' hub and support 
7.    An AWEI Awarded business 
8.    Be part of a net zero business by 2050 
9.    Join great employee network communities 
10.    Grow your career through dynamic secondments  
11.    Keep your skills current and accredited with the IAG Academy portal  
12.    20-days paid emergency services leave a year  
13.    Flexibility to shift from your everyday role in times of crisis  to support others 
14.    Community volunteer days and team volunteer activities. 
 
We’re ready for you. Apply today.  

Learn more about who IAG is here