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Salary- 6-month Full-Time or Part-Time opportunity
- CBD based, close to public transport | hybrid working 2 days a week in office
- Adelaide based
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
THE ROLE
Reporting to the Service Team Leader, the Customer Service Consultant will be the first point of contact for existing customers with general delivery and account enquiries. Responsible for asking effective questions to quickly and decisively determine customer needs, resulting in 1st call resolution.
Key responsibilities include:
- Acting as an Origin advocate by promoting Origin as a leading energy provider and delivering good quality customer service to existing Origin customers
- Responding to all enquiries using appropriate Process documents or transferring to the appropriate department
- Being adept at a variety of services including but not limited to: Placing gas orders, Assisting customers with delivery information, Billing + Collections, Payments, Cross selling Origin products
You will demonstrate:
- Similar experience in a specialist customer service role
- Excellent communication skills, including delivery of information, negotiation, effective questioning, and effective listening
- Confidence with objection handling
- Results orientated with ability to meet targets
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
