AddressOur client is seeking a dedicated Customer Care Centre Officer to deliver world-class customer service across all channels. This role ensures accurate and timely information while resolving customer inquiries at first contact, contributing to trusted water services for a sustainable and healthy South Australia.
Summary of Role:
- Provide accurate, timely, and high-quality information to customers.
- Ensure first contact resolution across phone, face-to-face, webchat, and written enquiries.
- Promote and educate on client initiatives.
Role Requirements:
- Essential:
- Strong customer service focus with effective verbal and written communication skills.
- Ability to work well in a team and maintain high-quality work under pressure.
- Desirable:
- Problem-solving skills and computer proficiency.
- Negotiation, comprehension, and retention skills.
Special Conditions:
- Flexible hours and some after-hours work may be requiredl.
- Must hold a current police check obtained within the last 6 months.
- Participation in a roster spanning ordinary hours (6am to 6pm).
Application Process: Submit your resume and cover letter outlining your suitability for the role.
Closing Date: 8am Tuesday 25th January
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.
