Address- Multiple full time, permanent roles onsite in Lockleys commencing 2 August
- Entry level opportunity, open to a variety of Customer Service backgrounds
- Full time paid training + Careers opportunities with Australia’s oldest bank
Who we are
With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Creating better futures together is our purpose – it’s what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.
The Team
The Virtual Service team are the Customer Service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best Contact Centres.
Watch this video to learn more about the team!
https://www.youtube.com/embed/z-j1nByA9j0
How will I help?
Your journey will begin on 2 August as a Customer Service Representative in our inbound contact center, you'll be the first point of contact for our customers seeking assistance over the phone. Your primary responsibility will be to provide unparalleled service and support to every caller, addressing their inquiries and resolving their issues promptly and effectively. From general banking questions to account maintenance and technical inquiries, you'll handle a diverse range of queries with professionalism and expertise.
The office operates across 7 days, Monday to Sunday, with rotating shifts scheduled between 7:30 AM and 7:45 PM AEST.
What’s in it for me?
Under Westpac Group’s Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products – from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.
What do I need?
We're searching for Customer Service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:
- At least 12 months of Customer Service experience (any industry)
- Thrive in a corporate and professional working environment
- Ability to thrive in a high-paced, KPI-driven environment
- Genuine interest in Banking and Financial Services
- Availability to work on a 40-hour rotating roster, covering shifts between Monday – Sunday: 7.30am – 7.45pm AEST
- Willingness to commute and work onsite at our Lockleys office
If successful, we'll invest significant time and resources in your learning. Therefore, we request the following commitments from our candidates:
- Completion of full-time training, commencing on August 2nd.
- Openness to ongoing training opportunities to upskill as you progress.
- Commitment to the Virtual Service team for 18 months before exploring other areas within the Westpac Group.
What is it like to work there?
You’ll join one big, supportive team to reach our purpose of Creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers. As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.
How to I Apply?
Start here. Just click on the APPLY button and become a vital part of our team!
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ***************@westpac.com.au
