Address
Form of work
Salary- Adelaide, CBD Location
- Free onsite parking
- Large growth opportunity
Be part of an organisation that drives customer satisfaction and fuels quality results.
What's in it for you?
- Competitive salary
- Job security and true work life balance - hybrid working arrangement
- Free on site parking
- Professional development and growth opportunities within the organisation
- High growth phase organisation - be apart of the growth and transformation
- Team collaboration activities
- Flexi hours
As the Contact Centre Lead, you will be responsible for overseeing a large and diverse team within an inbound and outbound function. Your leadership will drive the delivery of exceptional customer experiences, ensuring that customers receive top notch assistance and guidance with their queries.
Key Responsibilities:
- Lead, mentor, and inspire a team of Customer Service Officers, Team Leads, and Support staff
- Develop and implement strategies to enhance customer satisfaction, improve service quality, and achieve performance metrics
- Collaborate with cross functional teams to streamline processes and enhance operational efficiency
- Monitor and analyse key performance indicators to identify trends, areas of improvement, and opportunities for growth
- Provide regular performance feedback, conduct coaching sessions, and support ongoing training initiatives
- Foster a positive and inclusive team culture that promotes collaboration, innovation, and employee engagement
- Ensure compliance with company policies, industry regulations, and data security protocols
- Proven experience as a Contact Centre Manager/Supervisor/Lead, with a track record of successfully leading and developing teams.
- Excellent communication, interpersonal, and problem solving skills.
- Demonstrated ability to manage and optimise operational processes to meet business goals
- Experience with Contact Centre technology, reporting tools, and customer relationship management (CRM) systems
- Adept at analysing data to make informed decisions and drive continuous improvement
- Strong leadership skills, with the ability to motivate and engage team members
- Flexibility to adapt to changing priorities and business demands.
If you are a results driven Contact Centre Lead with a passion for delivering exceptional customer experiences and leading high performing teams, we encourage you to apply.
To apply, please submit your resume outlining your relevant experience. Alternatively, please feel free to reach out for a confidential chat to Olivia Detomaso - National Contact Centre Principal Consultant at olivia.detomaso@randstad.com.au or connect on Linkedin at Olivia Detomaso.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Contact Centre, customer service manager, Contact Centre manager, call centre manager, call centre, Contact Centre lead
Education
Secondary School/High School
