Contact Centre Operator

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey.
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

About the role

As a Contact Centre Operator, you are responsible to cover all aspects of customer service/freight solutions/administration/operation component.

What you'll do

• Provide operational and systems support for the Customer Operations Scheduling team.
• Ensure customer transactions (Call-Off's) are completed each day and follow-up operations teams for POD
• Share information and reports with nominated internal and external stakeholders.
• Coordinate deliveries of customers products to their end users in line with required timeframes and service
• Schedule various Global Express and external resources to provide a consistent and reliable experience for the involved stakeholders.
• Provide clear and accurate information regarding deliveries in progress when queried by customers, end users, or Global Express management
• Ensuring that all calls are answered in a prompt and professional manner.
• Using on-line systems to access data and answer customer queries within pre-determined service times.
• Entering customer requests/queries on-line. Documenting and distributing clear, concise, and appropriate technical support to customers as required.
• Liaising with other internal divisions to provide assistance/answers for customers
• Receive inbound and make outbound phone calls and emails to communicate delivery information with customers and end users.
• Enter relevant information into various CRM/ERP/TMS systems from Global Express and its Clients to correctly invoice and track deliveries throughout the process.
• Assisting Drivers with queries and/or passing them to the correct department, in a timely manner.

What you'll bring

• Proficiency in data entry and time management.
• Computer literacy/knowledge of MS Office computer applications.
• Excellent team player.
• Previous experience in the transport industry is highly advantageous.
• Good communication skills both written and verbal and excellent telephone manner.
• Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia.

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It's never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit https://www.tgexpress.com.au/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.