Contact Centre Operator

Call Centre - Customer Service

• Work with one of the leading NSW Government Agencies
• 12-month contract w/ potential extensions
• Work with amazing people!

Are you a customer-centric professional with exceptional communication skills? We have an exciting opportunity for a Call Centre Representative.

Role Outline

Work with one of the top government agencies!

• Initial 12-month contract with potential extensions
• Beautiful offices in Gosford
• Provide high level Customer Service support

As a Call Centre Representative, you will be the first point of contact for customers, providing outstanding service and resolving their inquiries. Your friendly demeanour, problem-solving skills, and ability to multitask will contribute to creating a positive customer experience. You will handle a variety of customer interactions, including phone calls, emails, and live chat.

Roles and Responsibilities:

• Answer incoming customer calls and respond to inquiries in a professional and timely manner
• Provide accurate information about services
• Assist customers with troubleshooting, resolving issues, and escalating complex cases when necessary
• Document all customer interactions and update customer records in CRM system
• Follow company policies and procedures to ensure consistent service delivery
• Collaborate with team members and departments to resolve customer concerns and improve processes

Skills Required:

• Previous experience in a call centre or customer service role is preferred (2 - 3 years)
• Previous gov experience is preferred but not required
• Excellent verbal and written communication skills, with a clear and friendly telephone manner.
• Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and accuracy in documenting customer interactions.
• Ability to work in a fast-paced and dynamic environment
• Proficient in Microsoft office suite, particularly Outlook and Teams

Benefits:

• Excellent culture
• Huge opportunities to grow within the company

Please note to be considered for the role all candidates must have full Australian working rights.

Reference #264722

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anita Brdjanovic on 02 9464 5*** or email ***********@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.