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Form of work Job description Multiple NSW Government opportunities in Parramatta Initial 5 Month contract with possibility of extension $34 per hour super Monday to Friday (7am-7pm rotating roster) Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 5 month contracts with the possibility of extension in Parramatta. This role will be a hybrid working environment, working on a rotating roaster Monday to Friday between 7am and 7pm. Responsibilities may include but are not limited to: Provide high quality generalist service as the first point of contact for Contact Centre customers. Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate Contact Centre specialists in a courteous, accurate and efficient manner. Undertake administrative work as required to support the provision of high quality service delivery. Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. Ensure client satisfaction…
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