Contact Centre Operators

About the Department
The TGA Contact Centre as part of the Regulatory Assistance Section helps deliver TGA's mission by providing first point of contact enquiry services for all of TGA Stakeholders. The team manages both the general email and phone enquiry lines. We are looking for motivated, enthusiastic staff with a passion for helping others, an inquisitive mind, and a team player attitude.
Key Duties
Specific duties of the role include:

• Provide quality information to external stakeholders in response to phone and email enquiries
• Refer complex enquiries to relevant regulatory areas within TGA
• Use enquiry management technology to manage and log enquiries
• Assist in identification of hot issues
• Chair/minute team meetings
• Contribute to team process improvement projects
• Attend various meetings with team managers to gain a broader understanding of the work of the TGA
• Contribute to team goals and broader organisational objectives by undertaking other tasks as required

Key capabilities of the role include:

• Experience helping others to find solutions, often to complex issues
• An interest in solving problems and hunting out solutions
• Benefits from working collaboratively
• A keen eye for detail and getting the job done right
• Motivation to always be learning new things
• Resilience when helping people
• Good self-care practices

Desirable Qualifications
Experience working in a call centre/customer service environment is desirable
How to Apply
Click APPLY or contact Marisa Conlon, Senior Consultant, Talent Acquisition at marisa@fprs.com.au for further information on the role.
Please submit applications in Word format only by Monday 11th March 2024.
FIRST PEOPLE Recruitment Solutions is a 100% Indigenous owned agency providing contingent contracts, fixed term contracts and permanent recruitment solutions to Government and Corporate Australia.
Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.
FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.
FIRST PEOPLE Recruitment Solutions acknowledges the traditional owners of country throughout Australia and recognizes their continuing connection to land, waters and community. We pay our respect to them and their cultures; and to elders both past, present and emerging.