Address
Form of workAbout the Role
We are seeking a Team Leader to join our Contact Centre within the Acquisition and Retention team!
You will be responsible for leading the Acquisition and Retention team to ensure excellence in the services we deliver, ensuring:
- Team is aligned to Defence Health’s purpose and delivers against our vision and values.
- Consistently achieving excellence in leadership and management to create a highly engaged, high performing team.
- Engages and leads the team to deliver an exceptional Member experience every time
About You
You’re motivated to exceed expectations and conquer new challenges. You’re driven to achieve excellence for those you work for – and those you work with.
The successful candidate will have the following attributes:
- Previous experience leading, developing, or coaching a team, particularly in a call centre or within a sales or retention role.
- Ability to effectively lead a team through changing environments.
- Strong service and customer experience focus.
- Ability to build strong relationships with stakeholders.
- Strong organisation skills to prioritise work and coordinate resources.
- High level of resilience and thrives under pressure.
- Ability to develop and motivate team members.
Benefits
Your contribution to our organisation will be recognised with competitive remuneration, training and development opportunities, and a range of incentives, such as:
- Access to quality leadership and coaching
- Flexible work arrangements available (hybrid approach with home and in-office)
- Company funded parental leave
- Bi-monthly performance recognition program
- Strong focus on health and wellbeing; with regular free initiatives and team days
- Additional day of wellbeing leave each year
- Employer-funded private health insurance
- A super active social club
- ... and the list goes on!
Culture
We provide a supportive work environment where your voice will be heard.
The work you do is a vital contribution towards a common goal and by working with us we will help you to reach your potential. We focus on internal development and look for ways to help our people grow.
The business is led by ethical and respected role models. They understand the importance of flexibility, your wellbeing and how they impact the work you do. They take a genuine interest in your motivation, your career development, and engagement at work.
We care about your engagement and our active wellbeing strategy focuses on your physical and emotional health, career satisfaction, financial security and social connectedness.
This is a fantastic opportunity to join a company that offers a great work/life balance, high engagement and a vibrant and inclusive culture.
About us
Defence Health provides great value private health insurance and outstanding service to support Australian Defence Force veterans, the families of those who currently defend our country, and the wider Defence community. As a not-for-profit fund we are for members, not shareholders.
In the Defence Health family, we live by our values of trust, respect, ownership, excellence, and community. Our values define us. They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work every day. A workplace where everyone feels valued and recognised for their achievements, unique perspectives, and talents. Where you’re encouraged to excel.
We’re united in our purpose to protect the health of those who protect our country.
We focus on keeping our people engaged and supported in a high-performance culture. Engagement was rated at 83% in the 2022 employee survey and 95% of our people said they believe in our values. A highly engaged and motivated team helps us retain fantastic people – and deliver a great member experience. But don’t just take our word for it – Defence Health has been recognised as an Employer of Choice for 5 consecutive years in the Australian Business Awards.
Our promise to our own people is the same as our promise to members. We look after our own.
Find out more at www.defencehealth.com.au.
How to apply
If this looks like the job for you, please apply now by submitting your resume and a cover letter outlining your suitability.
