Address- Critical new leadership opportunity
- Champion customer Service and Support
- Melbourne based
Delivering good energy starts from within
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
About the role:
This critical leadership role sits within the brand and marketing function and manages the team that crafts and delivers a wide range of customer-facing content at Origin, with a focus on customer Service and Support. This role is tasked with inspiring, growing and leading a team of ten plus Content Designers who develop content across website, app, email, as well as other platforms and channels.
More about the role:
Champion customer Service and Support across the business ensuring consistent application of Origin brand voice, messaging and CX/UX principals
Roll up your sleeves and work as a content creator, as well as supporting and motivating the content team
Be able to prioritise work into the team, juggling competing deliverables and deadlines, manage senior stakeholder expectations and apply a ‘progress over perfection’ mindset in the design and delivery of solutions
Embed a culture of customer centricity and design thinking to deliverables that may include customer journey mapping (including identification and execution of customer experience improvements), and use of data and insights to support a recommended approach
What will you bring?
As an experienced people-leader, you have a track-record of navigating high volumes of work, resourcing teams and an ability to set stakeholder expectations accordingly. With a transformational mindset, focused on innovating through new tools, technology and approaches you will demonstrate the following:
Extensive experience across a range of dedicated content / customer experience design roles, including experience managing a team
Deep, demonstrated familiarity and an appetite for delivering and constantly improving and enhancing highly operational content.
A qualification or industry experience in marketing design, communications or similar
Experience working in a multi-disciplinary team and across multiple projects simultaneously
Depending on your area of expertise, you should have expert / emerging skills across process and tools (inc. Slack, Asana, Jira, Confluence, Figma, Wordpress, Miro and GitHub), and customer journey mapping tools
Strong eye for detail, stakeholder and verbal communications skills and ability to present content work to multiple areas of the business; with a willingness to take on feedback.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
To learn more about who we are, and what we do, visit our website: www.originenergy.com.au/about/careers/
You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing).
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
