Content Designer

• 2 opportunities available - Permanent Ongoing and 12 months temporary role with potential extension
• DCS Clerk Grade 7/8 - The package includes a base salary starting at $106,025 plus employer's contribution to superannuation and annual leave loading.
• Sydney, NSW

About you

• Experience as a Content Designer or copy writer
• Well-developed research skills associated with using evidence, data and research to make content decisions
• Good understanding of design thinking as it applies across various mediums
• Ability to simplify complex or high-volume messages into a more easily consumed format for various audiences
• Strong stakeholder relationship management skills based on good communication skills, and understanding of the stakeholders' priorities
• Ability to work independently, or as part of team in an Agile environment.

  About the role

  This role is responsible for creating and developing user-centered content across a variety of different mediums for a wide audience group across Government.

  Your main responsibilities will include:

• Have a sound ability understanding users' thoughts and behaviour through carrying out user research and testing to create empathetic, user-centred content. You'll also have experience in managing and analysing feedback and data to make informed content decisions and deliver validated digital products.
• Develop, implement and maintain content and website guidelines to ensure consistency of content and therefore the customer experience
• Use user centred design principles to develop content to meet the needs of our audience and the partner government agencies we work with.
• Simplify difficult language and distil complex processes making them easy to understand
• Support the development, editing and management of digital content. This could involve working on the end-to-end journey of a service as well as the creation and improvement of web content across multiple digital channels.
• Identify important stakeholders and establish sound working relationships with them. As part of this, you'll communicate clearly and regularly to understand stakeholder needs, foster support and advise on best content design practices

  Who we are

  The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment.

  The team:

• Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.
• Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW.
• Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a projects lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks.
• Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service.

  To find out more visit https://www.digital.nsw.gov.au/funding/ict-assurance

  Salary Grade 0708, with the base salary for this role starting at 106,025 base plus superannuation

  Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via *************@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: 09:59 am - Friday, 14 June 2024

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

  Belong in our diverse and inclusive workplace

  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

  You can view our full diversity and inclusion statement here.

  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via *************@customerservice.nsw.gov.au or 02 9494 8***.

  For more information, please visit

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  Information on adjustments available for the recruitment process