Continuous Improvement Specialist

Continuous Improvement Specialist
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Sydney (Tempe)
Employment type
Full Time Permanent
Department
Customer Relations
Deadline
2024-04-12
You already applied for this job.
Candidate profile (title) Our team within IKEA
Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Key responsibilities (title) What you need to know
Key responsibilities (text) Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is permanent full time, 76 hours per/fortnight.
• The internal job title for this role is Experience Design Specialist
• The work location this for the role is IKEA ​​Customer Support Centre Tempe.
• Hybrid working is supported, 3 days in the office/unit and 2 days from home'
• This role requires availability to work Monday to Friday, 9am- 5pm.
• If your application is successful, you will be required to attend a 2-day Welcome induction.
• As part of the recruitment process this role requires a pre-employment check for final candidates.
• If you are successful for this role, you will be required to obtain a National Police check.

Team vision ( title) About this work area
Team vision (text) As a Continuous Improvement Specialist your responsibilities will include, but are not limited to:

• Make necessary country adaptations of globally created initiatives, in agreement with group Experience Design Specialists, to secure local relevance.
• Ensure coming and on-going implementations and initiatives are communicated to all relevant stakeholders in the local Customer Support Centre in a clear way, thus securing common expectations and co-worker engagement.
• Drive and execute complex local implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the co-workers for success.
• Identify, engage and lead co-workers with key competences for the specific initiative in order to build a high performing project team.
• Maintain, update, and manage change in relevant digital tools to secure functions are always up to date.
• Develop guidelines for trainings related to relevant digital tools and securing learning delivery to keep co-workers up to date on procedures and ways of working.
• Ensure close collaboration with all parts of the Customer Support Centre, both on country and global to capture input on improvements needs.

Let's connect Who you are
Let´s connect As a Continuous Improvement Specialist you are or you have:

• Passionate about service design and Continuous Improvement.
• Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support.
• Motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels.
• A good mix of customer and tools knowledge, with the ability to turn requirements into practice.
• Build trustful relationships and influencing stakeholders on all levels comes naturally for you.
• Have a certification in Six Sigma, with an awarded Green Belt level qualification.

Local section (title) We need people like you
Local section (text) At IKEA, work is so much more than a job. Come join us!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!