Key Accountabilities- Develop a Continuous Improvement program, and the frameworks, systems and process improvements to support the embedding of a culture of Continuous Improvement within the branch, and to drive the delivery of effective Student Services operations and business improvement initiatives.
- Contribute to / support business cases to enable service delivery solution design, business process mapping and improvements.
- Identify improvement opportunities, review processes and procedures, and implement changes to business processes to assist in the achievement of business objectives.
- Design and maintain Student Services Continuous Improvement process governance frameworks ensuring new processes/improvements or amendments to an existing process is managed through the appropriate channel.
- Represent the Student Services branch in systems, business process design and mapping to provide solutions for improvements that drive operational effectiveness and increase productivity and efficiency.
- Capture and document Continuous Improvement learnings to facilitate organisational knowledge sharing and training.
- Assess and evaluate Continuous Improvement strategies and initiatives, identify issues and risks and manage Service Delivery Continuity planning for the branch.
- Collaborate with key stakeholders to operationalise and embed new or amended Continuous Improvement initiatives and processes.
- As a member of the broader Student Services leadership team, build and nurture an engaging and inclusive Student Services community within the campus/cluster you are based. This includes providing information, guidance and support across teams, where appropriate, and supporting onboarding within the Branch.
- Reflect organisation’s values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
- Place the customer at the centre of all decision making.
- Work with the Line Manager to develop meaningful performance development and review plans.
Key Requirements
- Degree in relevant discipline or equivalent skills, knowledge and experience.
- Demonstrated experience in building and implementing Continuous Improvement frameworks, systems and process improvements.
- Experience in capturing and documenting Continuous Improvement learnings, assessing and evaluating Continuous Improvement strategies and initiatives, identifying issues and risks.
- Willingness and ability to travel as per business requirements.
- Ability to address and meet focus capabilities as stated in the Position Description.
If this sounds like you:Apply! Or drop me a line at pbritanico@infopeople.com.au OR give me a call on 0482 076 601 to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps!Infopeople - Paula Britanico
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