Contract Manager

Reach Beyond!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

Role Summary

Contracts Manager

Perth, Western Australia

Reach Beyond!

CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organizations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.  

For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible. 

The Contract Manager is responsible for the client contract within the region and will report to the Head of CHC Australia. The Contract Manager will work independently with both internal and external stakeholders in the role and will co-ordinate contract support with Commercial Managers and the Head of CHC Australia. Additionally, the Contract Manager will be expected to work closely with the Business Unit Leaders to provide support as required.

All you have to do is get on board.

Key Responsibilities

Your duties will include:

• A visible leader of all global and regional initiatives in relation to Safety, business KPI’s, people, finance, and a relentless advocate of integrity at all levels
• A visible safety champion who will challenge unsafe acts and pursue improvements in safety culture and behaviour
• Develop highly effective and productive relationships with key stakeholders whether they are internal (at a global, regional and in country level and particularly with the regional management team and employees) and externally (regulators, customers, and suppliers)
• Ensure contracts are implemented following the contract kick-off meetings
• Ensure day to day operations are being met and optimized for the client including aircraft sharing opportunities
• Act as “problem solver” with the base manager for any operational issues and communicate with the client(s) regularly.
• Attend Customer meetings (Biannual and monthly, Performance Meetings), as the Representative dealing with resultant issues
• Attend Customer meetings with Business Unit Leader where potential proposals will be discussed
• Establish a strong relationship with our contract clients.
• Ensure 100% retention of existing contracts (customer positioning) and search for future growth opportunities within the current client base.
• Liaise with Account Department to ensure contracts are invoiced accordingly and milestones (escalations, terminations, extensions) are addressed in a timely manner
• Disseminate relevant contract information to the various departments (including but not limited to contract awards, contract amendments, contract escalations etc.)
• Respond to Corporate requests for updates on contracts/amendments
• Act as the liaison with all key stake holders on a regular basis
• Responsible for the reporting and communication of general information including Key Performance Indicators and contracted SAR support availability.
• Communicate effectively with all levels of internal/external stakeholders regarding tenders, contracts, and current negotiations.
• Build team capabilities by developing self and others to deliver time and time again
• Regional travel may be required.
• May perform other duties as assigned.

Qualifications, Skills & Attributes

Qualifications, Skills, and Attributes:

The ideal candidate should process:

• Extensive experience and knowledge of rotary wing operations.
• A Knowledge and understanding of helicopter SAR/AME operations.
• Strong interpersonal skills with the capability to effectively communicate and negotiate with colleagues and partners 
• Proven experience in building long-term, strategic working relationships with business partners.  
• Ability to influence stakeholders and network effectively across multiple customers to drive effective customer outcomes. 
• A demonstrated personal drive with the ability to think strategically and deliver practical solutions 
• Excellent written and verbal communication skills with the ability to communicate ideas to both a technical and non-technical audience 
• A desire to provide creative solutions to operational aviation problems 
• The ability to work cross-functionally to drive projects and deliver commercial outcomes 
• The ability to lead and direct multiple clients and projects simultaneously and manage multiple priorities 
• Analytical and organizing skills with strong attention to detail
• Superior customer relationship management skills
• Demonstrated ability to effectively manage multiple demands, in a high volume, rapidly changing environment.
• High level of proficiency with the Microsoft Office, intranet platforms and other communications tools.
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Essential

• Bachelor’s Degree or Diploma in Business Administration, Economics or Commerce an asset.

Desirable:

• Hazard identification and risk management

At CHC we believe a diverse workforce makes us stronger. We want our people to be proud of who they are and where they come from. We will support our colleagues to work safely together, take care of each other and feel empowered and valued in sharing ideas as we create an organisation where we celebrate our differences. 

Our commitment to maintaining and growing a diverse and inclusive workforce where everyone can achieve their full potential, will ensure a strong and sustainable future for everyone.

 We welcome and encourage applications from Aboriginal and Torres Strait Islander people, all genders, the LGBTI+ community, mature workers, people with disabilities and people from diverse backgrounds.

We reserve the right to close this advertisement or start interviewing suitable perspective applicants without waiting for the full 30 day advertising period to close. Therefore, we urge suitable applicants to submit their application as soon as possible.