Contracts Administrator

Contracts Administrator 

The role:

This is a unique role working for an agency contracted with the global blue-chip company, HP Australia.

In 2015, HP Inc. was born, and it is now the world’s biggest tech start-up. Building on its Silicon Valley legacy, HP is on a reinvention journey to make technology better for everyone, everywhere, through engineering experiences that amaze.

Based out of Canberra, Global Services and Solutions is now recruiting an individual with a track record in providing excellent administration and customer service support to join our dedicated team of support professionals. You should be enthusiastic and self-motivated, willing to learn, and preferably have a passion or interest in technology and innovation.

In return, you will have an opportunity to work for a complex, diverse and dynamic brand leader with ongoing career learning and development opportunities.

If you are successful in gaining this role, you will:

• Meet daily with the coordination team to check the status of orders, installations, consumables supply
• Provide first-level customer support via phone and email queries regarding MPS and MSS services and products
• Be the first point of escalation for currently supported contracts
• Action and recording customer updates, inquiries and escalations (via email and phone queue
• Liaise with the Project Manager and Customer Success Manager to align day-to-day responsibilities with that of the business.
• Provide Service Level Agreement reporting and Invoicing
• Ad hoc reporting
• Monitor the HP Project Management Office email inboxes and action new mail appropriately
• Update HP Internal spreadsheets and systems with new orders and shipment details
  Obtain and record installation request details via the customer or submitted purchase order.
• Complete and send installation request spreadsheets daily based on shipment dates.
• Ensure installations are occurring to meet the customer and HP Service Level Agreements
• Update the MPSTI/DTS Spreadsheet and HP Internal systems with all the installed dates, IP addresses, configuration details, and hostnames, as included in the Acceptance Checklist
• Escalate any issues to the ADM, CEM, PM and Team Leader

To be successful in this role, you will need:

• 2 plus years experience in a similar administrative/customer service role 
• Intermediate to Advanced Microsoft Office skills
• Demonstrated ability in Excel, including Pivot tables and v-Look up
• High attention to detail
• Strong organization and time management skills
• Self-motivated with a high work ethic
• Enthusiastic with a customer-first attitude
• Excellent verbal and written communication skills

Job Offer:

• Location: Canberra - Hybrid position. 
• Full-Time/ Casual Contractor
• Hourly rate: $35.00 per hour + plus superannuation 
• Requirements:  National Police Check
• Start Date: ASAP, once the police check is confirmed