Address About Us
Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.
The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 900 employees, it is a busy and vibrant workplace.
What’s on Offer
Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
Security – Permanent full-time role, based across all 3 Shire office. Band 7 - $101,918.46 per annum (plus super).
Career – Opportunity to grow and develop with excellent learning and development opportunities.
Leadership – Contribute to the strategic outcomes delivered by Mornington Peninsula Shire with an organisation who focuses on our people and the community.
Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire.
About the Role
Reporting to the Team leader Customer Support the core responsibilities include:
Responsible for the day-to-day management of Customer Support staff and operations across all channels, including:
Rostering, recruitment, induction, training, quality assurance, workforce development and coaching of Customer Support staff
Deliver and promote high quality customer service
Review and monitor existing targets and provide advice to improve service levels and the overall customer experience
Ensure the Customer Support team meet agreed KPIs and operate within designated SLA’s
Support front of house Customer support team to successfully deliver our Customer Charter
Ensure cash and financial transactions are managed to an exceptional standard, ensuring compliance with corporate standards and policies.
About You
Minimum of three years of experience in supervising direct customer service functions
Extensive experience in a fast paced customer service environment
Experience in continuous improvement in an organisation with a commitment to customer experience
Well-developed communication skills, including the ability to deal effectively with people from varying cultural and linguistic backgrounds and people with disabilities.
Experience in local government or other complex organisations is desirable
How to Apply
If this role sounds like you, click 'Apply' and attach your resume and a cover letter outlining your experience and interest in the role.
The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.
Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and National Police Checks.
Applicants must have valid Australian work rights.
For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Danielle Johnson, Team Leader - Customer Support on 5950 1481.
Applications Close: 6pm Friday 15 March 2024.
